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- Jira Service Management-vs-Spiceworks Cloud Help Desk
Compare Jira Service Management and Spiceworks Cloud Help Desk 
At a Glance
Market Segments
Mid-Market (40.6% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
0/agent/month
Free
Jira Service Management
Star Rating
(780)4.2 out of 5
Market Segments
Mid-Market (40.6% of reviews)
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSpiceworks Cloud Help Desk
Star Rating
(311)4.3 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Entry-Level Pricing
Free
Browse all 2 pricing plansFeatured Products
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Service Desk
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Pricing
Entry-Level Pricing
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Spiceworks Cloud Help Desk
Spiceworks Hosts It
Free
Hosted hassle-free in the cloud.
No installation and no hardware.
Free Trial
Jira Service Management
Free Trial is available
Spiceworks Cloud Help Desk
No trial information availableRatings
Meets Requirements
8.7
678
8.6
286
Ease of Use
8.1
682
8.7
287
Ease of Setup
7.6
293
8.7
215
Ease of Admin
7.7
282
8.8
217
Quality of Support
8.3
571
8.4
235
Has the product been a good partner in doing business?
8.5
260
8.9
176
Product Direction (% positive)
8.4
652
8.1
286
Features by Category
Ticket and Case Management
8.9
28
8.2
13
|
Verified
9.2
26
8.3
13
|
Verified
8.7
28
8.8
11
|
Verified
8.9
26
8.3
10
8.5
25
8.8
7
|
Verified
8.5
27
8.8
11
|
Verified
9.1
27
8.1
12
|
Verified
8.0
25
9.0
8
|
Verified
Generative AI
8.1
8
Not enough data
8.1
8
Not enough data
Communication Channels
8.6
29
8.3
12
|
Verified
8.6
29
9.3
12
|
Verified
8.0
22
7.5
6
|
Verified
7.8
20
6.0
5
7.5
19
Feature Not Available
Platform
7.8
26
5.8
8
|
Verified
8.2
29
7.4
9
|
Verified
8.4
28
9.2
10
|
Verified
9.0
26
7.5
8
|
Verified
8.5
27
8.3
9
|
Verified
8.3
25
8.0
11
|
Verified
Administration
9.0
75
|
Verified
Not enough data
8.5
69
|
Verified
Not enough data
8.9
81
|
Verified
Not enough data
Service Desk
9.0
88
|
Verified
Not enough data
9.0
87
|
Verified
Not enough data
8.9
88
|
Verified
Not enough data
Management
9.1
64
|
Verified
Not enough data
9.0
59
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
8.8
56
|
Verified
Not enough data
8.6
52
|
Verified
Not enough data
Functionality
9.1
68
|
Verified
Not enough data
9.0
60
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
Monitoring
8.9
73
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
9.1
77
|
Verified
Not enough data
Management Tools
9.0
77
|
Verified
Not enough data
8.9
76
|
Verified
Not enough data
9.2
65
|
Verified
Not enough data
Generative AI
7.6
7
Not enough data
8.6
7
Not enough data
Generative AI
Not enough data
Not enough data
Incident Management
8.7
220
Feature Not Available
8.7
227
8.8
125
8.7
237
9.3
131
8.3
193
8.2
113
8.3
190
8.2
102
Reporting
8.4
223
8.6
127
8.4
217
8.4
107
7.9
148
Feature Not Available
Access & Usability
7.8
144
8.1
98
8.5
192
8.9
106
8.4
155
8.9
89
8.3
151
Feature Not Available
Categories
Categories
Shared Categories
Jira Service Management and Spiceworks Cloud Help Desk are categorized as Service Desk and Help Desk
Unique Categories
Jira Service Management is categorized as IT Service Management (ITSM) Tools, Incident Management, and IT Alerting
Spiceworks Cloud Help Desk has no unique categories
Reviews
Reviewers' Company Size
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Spiceworks Cloud Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.5%
Computer Software
16.2%
Internet
5.6%
Financial Services
4.5%
Telecommunications
3.7%
Other
39.6%
Information Technology and Services
17.9%
Education Management
8.5%
Higher Education
4.9%
Hospital & Health Care
4.6%
Computer Software
2.6%
Other
61.6%
Most Helpful Reviews
Jira Service Management
Most Helpful Favorable Review
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Most Helpful Critical Review
Yusuke S.
Verified User in Human Resources
It may take some time to get used to the tool and learn how to use its various features effectively.
Spiceworks Cloud Help Desk
Most Helpful Favorable Review
Mike R.
Verified User in Electrical/Electronic Manufacturing
Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.
Most Helpful Critical Review
Ken W.
Verified User
No mobile app Now only cloud-based No hardware finding integration No more support for on premiss version
Mhatet R.
Verified User in Financial Services
What I like best in JIRA is that I can create my own Dashboard. I can make my own filters. I can classified the Priority levels of the tickets I am handling.
Mike R.
Verified User in Electrical/Electronic Manufacturing
Spiceworks does very well at clientless network device discovery, WMI device discovery and, customizable reporting. Their online community is extremely useful for information and assistance.
Yusuke S.
Verified User in Human Resources
It may take some time to get used to the tool and learn how to use its various features effectively.
Ken W.
Verified User
No mobile app Now only cloud-based No hardware finding integration No more support for on premiss version
Alternatives
Discussions
Is Jira a service management tool?
2 comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
How does the licensing system work?
1 comment
DW
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by...Read more
I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?
4 comments
DK
Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote...Read more
Spiceworks Cloud Help Desk has no more discussions with answers
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