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- Hornbill Service Manager-vs-Ivanti Neurons for ITSM
Compare Hornbill Service Manager and Ivanti Neurons for ITSM 
At a Glance
Market Segments
Enterprise (58.1% of reviews)
Enterprise (61.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Hornbill Service Manager
Star Rating
(137)4.5 out of 5
Market Segments
Enterprise (58.1% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Hornbill Service ManagerIvanti Neurons for ITSM
Star Rating
(187)3.9 out of 5
Market Segments
Enterprise (61.9% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Ivanti Neurons for ITSMFeatured Products
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Pricing
Entry-Level Pricing
Hornbill Service Manager
No pricing availableIvanti Neurons for ITSM
No pricing availableFree Trial
Hornbill Service Manager
No trial information availableIvanti Neurons for ITSM
No trial information availableRatings
Meets Requirements
8.5
89
8.3
167
Ease of Use
8.9
93
7.5
167
Ease of Setup
8.1
55
6.5
119
Ease of Admin
8.2
61
7.3
123
Quality of Support
9.1
86
7.8
152
Has the product been a good partner in doing business?
9.3
61
8.1
119
Product Direction (% positive)
9.0
84
7.9
164
Features by Category
Administration
8.8
39
|
Verified
7.8
49
|
Verified
7.3
40
|
Verified
7.1
46
|
Verified
7.3
44
|
Verified
7.1
54
|
Verified
Service Desk
9.1
54
|
Verified
8.6
59
|
Verified
8.8
48
|
Verified
8.0
59
|
Verified
8.8
47
|
Verified
8.1
60
|
Verified
Management
7.9
47
|
Verified
7.3
10
|
Verified
8.7
46
|
Verified
6.5
10
|
Verified
8.5
40
|
Verified
7.0
9
|
Verified
7.6
39
|
Verified
7.4
11
|
Verified
7.7
22
|
Verified
6.1
9
|
Verified
Functionality
9.3
56
|
Verified
8.9
9
|
Verified
8.2
39
|
Verified
7.3
10
|
Verified
8.3
35
|
Verified
7.3
10
|
Verified
8.1
42
|
Verified
7.0
9
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.0
45
Not enough data
8.0
41
Not enough data
Feature Not Available
Not enough data
7.5
6
Not enough data
7.3
10
Not enough data
Self-Service Platform
7.9
8
Not enough data
7.1
12
Not enough data
7.1
7
Not enough data
7.4
9
Not enough data
Incident Management
8.5
59
8.1
79
8.6
59
8.3
86
8.7
61
8.2
92
8.0
51
7.3
79
8.2
48
7.5
76
Reporting
8.2
55
7.7
92
8.2
41
7.3
74
7.7
42
6.9
63
Access & Usability
7.3
37
6.1
49
8.7
62
8.0
85
8.5
57
7.8
75
8.5
48
7.4
51
Categories
Categories
Shared Categories
Hornbill Service Manager and Ivanti Neurons for ITSM are categorized as IT Service Management (ITSM) Tools and Service Desk
Unique Categories
Hornbill Service Manager is categorized as Customer Self-Service
Ivanti Neurons for ITSM has no unique categories
Reviews
Reviewers' Company Size
Hornbill Service Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ivanti Neurons for ITSM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.2%
Government Administration
14.0%
Hospital & Health Care
13.2%
Financial Services
13.2%
Pharmaceuticals
6.6%
Other
36.8%
Information Technology and Services
15.8%
Hospital & Health Care
9.0%
Government Administration
8.5%
Education Management
6.2%
Computer Software
5.6%
Other
54.8%
Most Helpful Reviews
Hornbill Service Manager
Most Helpful Favorable Review
Dan W.
Verified User in Pharmaceuticals
The tool is well designed and simple to use, its feature rich and focused around interactions and relationships .
Most Helpful Critical Review
Verified User in Financial Services
Reporting is not granular or configurable enough
Ivanti Neurons for ITSM
Most Helpful Favorable Review
Verified User in Banking
Very intuitive application. Easy to switch to and from different roles to access the software's different features
Most Helpful Critical Review
Verified User in Education Management
Amount of resources required to set up and configure. Time, personnel, cost of consultancy services or all of the above.
Dan W.
Verified User in Pharmaceuticals
The tool is well designed and simple to use, its feature rich and focused around interactions and relationships .
Verified User in Banking
Very intuitive application. Easy to switch to and from different roles to access the software's different features
Verified User in Financial Services
Reporting is not granular or configurable enough
Verified User in Education Management
Amount of resources required to set up and configure. Time, personnel, cost of consultancy services or all of the above.
Alternatives
Discussions
Why does search not find what I'm looking for?
2 comments
GS
Hi Charles,
Like many transactional systems, the search is complex mostly because of the sheer amount of data involved. There are a lot of search options...Read more
What modules has your organization adopted?
2 comments
KK
We have implemented Service Manager, Advanced Analytics, and will be implementing ITOM mid-year in 2021Read more
How do I stop the screen from flashing when updating
2 comments
AS
Hi Sarah, Thank you for your query.
I have checked with the team here and it seems that this unfortunately might be an issue on your side. Your Hornbill...Read more
Ivanti Neurons for ITSM has no discussions with answers
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