Compare Webex Suite and Zoom Workplace 
At a Glance
Market Segments
Enterprise (50.8% of reviews)
Small-Business (51.5% of reviews)
Entry-Level Pricing
$0.00
Free
Webex Suite
Star Rating
(18,351)4.2 out of 5
Market Segments
Enterprise (50.8% of reviews)
Entry-Level Pricing
$0.00
Browse all 5 pricing plansZoom Workplace
Star Rating
(55,565)4.6 out of 5
Market Segments
Small-Business (51.5% of reviews)
Entry-Level Pricing
Free
Browse all 5 pricing plansFeatured Products
Sponsored
ConnectedSign Digital Signage Platform
(13)
Video Conferencing
Visit Website
Sponsored
CrankWheel
(51)
Video Conferencing
Visit Website
Sponsored
FMS:Employee
(10)
Video Conferencing
Visit Website
Pricing
Entry-Level Pricing
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Webex Suite
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.9
14,518
9.2
42,923
Ease of Use
8.7
14,564
9.1
43,033
Ease of Setup
8.4
2,782
9.1
13,463
Ease of Admin
8.4
2,556
9.0
12,754
Quality of Support
8.5
11,602
8.7
31,712
Has the product been a good partner in doing business?
8.7
2,450
9.1
11,923
Product Direction (% positive)
7.8
13,980
8.3
40,329
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Sharing
9.1
951
9.0
6877
|
Verified
9.0
932
9.1
7106
|
Verified
8.9
913
8.8
6311
|
Verified
Collaboration
8.9
869
8.6
5390
|
Verified
9.0
949
9.1
7100
|
Verified
9.0
942
9.0
6848
|
Verified
8.8
848
8.7
5258
|
Verified
9.2
970
9.3
7459
|
Verified
Functionality
8.8
852
8.6
5339
|
Verified
9.0
950
9.0
6624
|
Verified
8.9
855
8.7
5075
|
Verified
Business Instant Messaging
8.6
890
8.8
526
8.8
993
8.9
553
8.5
908
8.6
535
Business Instant Messaging
8.9
956
9.1
528
8.8
898
9.3
532
Business Instant Messaging
8.7
849
9.0
529
8.8
910
9.0
539
8.7
817
8.7
525
Generative AI - Business Instant Messaging
9.0
12
8.8
46
AI - Business Instant Messaging
8.9
12
8.9
46
8.9
12
8.7
45
9.0
12
8.6
46
9.0
12
8.9
46
Visual Tools
8.7
27
Not enough data
9.0
25
Not enough data
8.6
27
Not enough data
9.0
27
Not enough data
Office Customization
9.2
27
Not enough data
8.9
26
Not enough data
9.0
25
Not enough data
Guest Tools
8.6
26
Not enough data
8.8
26
Not enough data
8.7
25
Not enough data
Collaboration Tools
9.0
26
Not enough data
9.0
27
Not enough data
9.1
27
Not enough data
9.1
26
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Design Tools
8.9
328
8.8
241
8.8
327
8.9
235
8.6
285
8.6
236
8.7
290
8.7
238
8.8
307
9.0
239
Communication Tools
8.9
307
8.9
235
9.0
330
9.2
242
Integrations
8.8
263
8.5
236
9.0
330
9.1
230
Software Offering
8.8
328
9.0
233
9.2
363
9.5
241
9.0
348
9.2
233
Presenter Tools
8.9
4827
9.0
17453
8.5
4186
|
Verified
8.6
12982
|
Verified
8.8
4539
|
Verified
8.8
13918
|
Verified
8.9
5052
|
Verified
8.9
17932
|
Verified
Conferencing Options
9.0
5191
|
Verified
9.1
19990
|
Verified
9.0
5418
|
Verified
9.2
20160
|
Verified
9.0
5334
|
Verified
9.3
22189
|
Verified
Application Tools
8.8
4280
|
Verified
8.9
16545
|
Verified
8.8
4836
|
Verified
9.1
19878
|
Verified
8.7
4804
8.9
16602
|
Verified
Platform Basics
Not enough data
8.8
222
Not enough data
8.9
233
Not enough data
7.4
213
Platform Content
Not enough data
7.7
209
Not enough data
7.4
211
Not enough data
8.7
222
Platform Additional Functionality
Not enough data
8.0
232
Not enough data
7.5
214
Inbox Tools
Not enough data
7.3
42
Not enough data
8.1
44
Not enough data
8.4
41
Not enough data
8.3
41
Coordination Tools
Not enough data
8.4
46
Not enough data
8.5
44
Not enough data
7.8
43
Software Options
Not enough data
9.1
42
Not enough data
9.0
44
Platform Basics
Not enough data
8.5
32
Not enough data
7.8
30
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
8.1
30
Not enough data
8.3
30
Not enough data
8.1
30
Not enough data
8.4
30
Platform Interoperability
Not enough data
8.5
34
Not enough data
8.1
31
Platform Additional Functionality
Not enough data
8.4
30
Additional Functionality - Visitor Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
8.9
17
Not enough data
8.8
17
Not enough data
8.7
17
Not enough data
8.9
17
Not enough data
Hardware
8.8
17
Not enough data
8.6
17
Not enough data
Security
8.8
17
Not enough data
8.4
17
Not enough data
Platform Basics
Not enough data
8.7
19
Not enough data
8.8
20
Not enough data
8.8
23
Platform Content
Not enough data
8.5
20
Not enough data
8.0
21
Platform Interoperability
Not enough data
8.4
23
Platform Additional Functionality
Not enough data
8.5
24
Not enough data
8.0
24
Not enough data
8.3
21
Collaboration Tools
9.0
10034
|
Verified
9.2
31093
|
Verified
9.1
2840
|
Verified
Feature Not Available
8.8
2525
|
Verified
Feature Not Available
9.0
3068
|
Verified
9.1
14946
|
Verified
9.0
2916
9.1
15071
|
Verified
Meeting Coordination
8.7
9027
8.9
28419
|
Verified
8.7
8519
|
Verified
9.0
27531
|
Verified
8.7
8894
|
Verified
8.9
27839
|
Verified
8.8
3045
|
Verified
9.0
15456
|
Verified
Software Type
8.6
7626
|
Verified
8.9
26911
|
Verified
8.8
2987
|
Verified
8.8
14131
|
Verified
9.0
3132
|
Verified
9.2
16171
|
Verified
Calendar View
Not enough data
7.9
240
Not enough data
8.3
255
Shared Calendar
Not enough data
8.2
232
Not enough data
8.1
245
Accessibility
Not enough data
8.0
234
Not enough data
7.7
232
Integration
Not enough data
8.0
234
Not enough data
8.0
243
Not enough data
8.3
231
Notifications
Not enough data
8.0
236
Not enough data
7.6
236
Generative AI
Not enough data
7.1
153
Not enough data
7.2
161
Not enough data
7.2
167
Design
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Collaboration
Not enough data
9.7
5
Not enough data
9.3
5
File Types
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.3
5
Edit & Revise
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Integrate & Embed
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Operating System
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Integrations
Not enough data
8.0
526
Not enough data
8.8
544
Not enough data
8.9
551
Not enough data
7.9
522
Not enough data
7.8
516
Branding & Customizatio
Not enough data
8.2
522
Not enough data
8.6
542
Not enough data
8.3
521
Automatic Rules & Configurations
Not enough data
8.6
526
Not enough data
8.7
538
Not enough data
8.6
550
Seating Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tech Stack
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability and Performance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cost and Efficiency - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration and Extensibility - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Compliance - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Usability and Support - Generative AI Infrastructure
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Prep - AI Meeting Assistants
9.3
23
Not enough data
9.3
23
Not enough data
9.6
23
Not enough data
Meeting Automation - AI Meeting Assistants
9.3
23
Not enough data
9.2
23
Not enough data
9.2
23
Not enough data
Meeting Insights - AI Meeting Assistants
9.0
23
Not enough data
8.8
23
Not enough data
9.2
22
Not enough data
Accessibility - AI Meeting Assistants
9.0
22
Not enough data
9.1
22
Not enough data
9.4
22
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.7
226
Not enough data
8.7
212
Not enough data
8.6
193
Not enough data
9.0
240
Not enough data
8.9
241
Not enough data
8.6
131
Not enough data
Access
8.2
147
Not enough data
8.4
171
Not enough data
8.3
163
Not enough data
Advanced Features
7.9
119
Not enough data
8.2
120
Not enough data
8.6
164
Not enough data
Extensions
9.0
142
9.0
1727
|
Verified
8.9
158
8.9
1704
|
Verified
9.0
101
8.8
1600
Features
9.0
153
8.9
1610
|
Verified
8.8
96
8.8
1552
9.0
148
9.0
2020
|
Verified
9.1
166
9.2
2277
|
Verified
9.1
148
9.3
2356
|
Verified
9.1
137
8.9
1840
|
Verified
Categories
Categories
Shared Categories
Webex Suite and Zoom Workplace are categorized as Business Instant Messaging, Screen Sharing, UCaaS Platforms, Collaborative Whiteboard, Virtual Classroom, Video Conferencing, and AI Meeting Assistants
Unique Categories
Webex Suite is categorized as Visual Collaboration Platforms, Virtual Workspaces, and VoIP Providers
Zoom Workplace is categorized as Generative AI Infrastructure, Desk Booking, Business Scheduling, Email Client, AI Writing Assistant, Productivity Bots, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, and Calendar
Reviews
Reviewers' Company Size
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
5.0%
Higher Education
3.5%
Other
61.2%
Information Technology and Services
8.8%
Computer Software
8.2%
Marketing and Advertising
5.6%
Education Management
5.5%
Higher Education
4.7%
Other
67.3%
Most Helpful Reviews
Webex Suite
Most Helpful Favorable Review
Lori R.
Verified User in Investment Management
I like Cisco webex meetnigs because it offers high definition video calls with very effective collaborative capabilities, it helps me to have better contact with my work group and to be better coordinated by sharing profiles and updating minutes.
Most Helpful Critical Review
Josh H.
Verified User in Marketing and Advertising
I dislike the lag. Seems like I have a lot of issues signing onto the service.
Zoom Workplace
Most Helpful Favorable Review
Michael H.
Verified User in Computer Software
Video conferencing and group collaboration
Most Helpful Critical Review
Laryssa W.
Verified User in Marketing and Advertising
Ever since Zoom began updating Workplace, especially this year (2024), the experience has steadily declined. They've added so many bells and whistles, yet none of them actually improve our experience with hosting virtual meetings for clients and team...
Lori R.
Verified User in Investment Management
I like Cisco webex meetnigs because it offers high definition video calls with very effective collaborative capabilities, it helps me to have better contact with my work group and to be better coordinated by sharing profiles and updating minutes.
Michael H.
Verified User in Computer Software
Video conferencing and group collaboration
Josh H.
Verified User in Marketing and Advertising
I dislike the lag. Seems like I have a lot of issues signing onto the service.
Laryssa W.
Verified User in Marketing and Advertising
Ever since Zoom began updating Workplace, especially this year (2024), the experience has steadily declined. They've added so many bells and whistles, yet none of them actually improve our experience with hosting virtual meetings for clients and team...
Alternatives
Discussions
Is there a method for taking and saving private notes within Webex Meetings?
8 comments
KH
Manage Notes, Meeting Minutes, and Closed Captions in Cisco Webex Meetings
Article ID:
ng387ab
Last Updated:
Apr 23, 2019
Product:
Webex...Read more
What is the best use for Cisco Jabber?
7 comments
DL
Best use conferencing and desk top sharing. Read more
Can I conference in a mobile number from the app
7 comments
MB
I hadnt try this feature to conference a call.
But i think it can be done when u allow the application to call on ur cellphone and u can conference the...Read more
How do you rate zoom for companies, what advantages does it offer?
48 comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
26 comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
24 comments
K
The word "app" is commonly understood as an abbreviation for "application," typically referring to a software program designed to perform a specific function...Read more
Hunting for software insights?
With over 2.5 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
