I have been involved in the implementation of 3 computer systems for inventory management at various companies. Of the three, the integration with Mar-Kov was the best. To be fair, I had learned things through the first two that helped, but Mar-Kov's process of working through all of the data that needs to be imported, training the employees how to use the system, and launching helped make it as smooth as possible. We are a relatively small company with a modest technology budget and we found nothing else that had the features we needed in order to accurately batch our products in a way that would be compliant with FDA and cGMP standards. This may be a small thing, but doesn't it make sense that a batching software would have the capability to handle different densities of liquids? In our search, none of the other systems we tested could do this. If we have a liquid that is sold in one unit of measurement (UOM), we use internally in another UOM, and a customer wants to purchase in a third UOM - it is handled seamlessly within the system, even if those UOMs cross from weight to volume and back. After implementation there will inevitably be needs to get more information. We have been very pleased with the level of customer support we have received. Messages are returned quickly, the CS team is friendly and knowledgeable, and we are able to resolve issues in a timely manner. No system is perfect, and ease of use tends to be a complaint that I hear about a lot of systems. From the standpoint of being able to keep track of every container of inventory (by lot - that is internal, supplier and manufacturer lots, if needed), I don't know how you could make it much simpler to use. But they are willing to hear suggestions. Overall, I am very happy with our relationship with Mar-Kov Computer Systems. They feel like they are an extension of our team and are rooting for our business's success.

One of the main things is that with Mar-Kov we can quickly prepare and smoothly go through any 3rd party audits. We're able to better manage our cash flow, before Mar-Kov, we often over-bought or under-bought, now we buy exactly what we know we'll need. Also, Mar-Kov matches what's on order with what's in the warehouse as well as production schedules, without such a system in place, we couldn't trust our data and knew there were discrepencies.

We found Mar-Kov to be a valuable addition to our operations. This software has brought significant improvements to our recipe management processes and has greatly benefited our company.