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Bright Pattern

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83 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.4
Serving customers since
2010
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Bright Pattern Reviews

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Profile Name
Star Rating
71
20
6
1
0
LY
Lisa Y.
06/08/2023
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Bright Pattern

Kelly was/is my mentor, and I have learned so much from her! I have a great relationship with their support group, which is tentative to our needs.
Shawn S.
SS
Shawn S.
Director Of Marketing at Monster Reservations Group LLC
05/24/2023
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Review

The ease of use I would say. The simple well crafted layout really helps our teams become more efficient with their work. Ive worked with a few different companies and they are always seem complicated and thrown together.
Kathryn M.
KM
Kathryn M.
Sr. Technology Implementation and Deployment Specialist
05/23/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

BrightPattern is a powerful omnichannel tool.

Pros: Highly scalable, Robust Software features (agent dashboard, click-to-call, REST APIs, CRM integration, Speech recognition, Forecasting), WFO features

About

Contact

HQ Location:
San Bruno, CA

Social

@BrightPatternUS

What is Bright Pattern?

Bright Pattern provides innovative contact center solutions designed to help businesses streamline communication and improve customer satisfaction. Offering services such as omnichannel communications, AI-driven analytics, and cloud-based deployment, Bright Pattern's technology is focused on enhancing the efficiency and effectiveness of customer service interactions across multiple platforms. Their solutions are scale-appropriate, catering to both large enterprises and smaller businesses looking to upgrade their customer support tools.

Details

Year Founded
2010