ThirdChannel Pros and Cons

ThirdChannel has top notch support! I could not run our company's demo program without our account manager, Cathy. She truly keeps everything running smoothly in our program and is so well-organized and intuitive. She really understands what we need and and executes requests quickly and efficiently. I could talk about her all day! ThirdChannel also takes great care of their brand ambassadors. They are treated with the utomost respect and kindness. It's been a wonderful experience all around. Review collected by and hosted on G2.com.

The only feedback I have (which is on ThirdChannel's development radar) is for there to be improvement within the consumer engagement section of the visit report where brand ambassadors record which products and how many of each they sell. We would love to see a dropdown menu for a brand ambassador to choose what they sold during their demos within the visit reports versus an individual product question. Our company sells a wide array of products, so we are looking forward to this becoming a feature in the near future! Review collected by and hosted on G2.com.

the team, the people, the platform, customer support, Review collected by and hosted on G2.com.

Data can be hard to track if there are changes to surveys/check ins. Website/app can be have some occasional issues. Review collected by and hosted on G2.com.

I love being able to jump online and chat for an hour or two, when I want. While my community is more locked to a schedule, some busier communities have "freeskating" opportunities to take work when and if you want. I've been at it a LONG time and have customers who regularly come back looking for my insight. And, along the way I've made some money and earned a TON of products too. Review collected by and hosted on G2.com.

Depending on the time and the community, things can get a little slow at times. Communities are all setup differently for this reason. While I've been consistent over the years with my first community, I've been able to chat for 3 others over the years -- each has it's own feel and intensity. As long as you know your products, though, and stay positive, it's rarely difficult. Review collected by and hosted on G2.com.

The team at Needle is a pleasure to work with and have been great partners in implementing effective methods to drive growth year over year. They are swift to action any requests and instrumental in employing strategies that will enable us to achieve our sales goals. They take personal ownership of our business and are invested in striving to deliver an outstanding customer experience. The platform is user-friendly and provides insightful reporting across a vast breadth of metrics. The best practices they follow have been the primary reason that I have recommended their services to others seeking a reputable partner in this space. Review collected by and hosted on G2.com.

I don't have anything in particular that I dislike Review collected by and hosted on G2.com.

When you hear from a customer, "I would have spent hours looking for that, and you found it in minutes, thank you so much!" or "Wonderful communication and fast response, I bought because of this chat service" you smile from ear to ear as you know our competitors are not providing that same service. You can set your own hours and make as much as you want to make. Occasional contests help to keep people on their A-game and make the chatting experience just a little more fun. Great group of advocates, too. We chat amongst ourselves as well, sharing best practices, helping others when we can, and cracking a few jokes here and there. The experience also helps me to personally keep up with the changes and trends in technology that not only can provide value to those I chat with, but also with my professional career. Review collected by and hosted on G2.com.

Sometimes you chat with jerks. Sometimes you chat with trolls. Sometimes you chat with customers that can't appreciate the effort you put into their search, only to have to give them an answer they don't want to hear. That can be disappointing, but those that appreciate our work are much more prevalent than those that don't. Review collected by and hosted on G2.com.

The expertise of those chatting is what makes Needle unique compared to other services. Their advocates know the products and services they are chatting for backward and forward and bring a significant value to the company they are supporting. Review collected by and hosted on G2.com.

Everything has been wonderful. There isn't anything I have disliked at this point. Review collected by and hosted on G2.com.

Its awesome knowing that they have experienced chat support agents that understand customers needs and clients products.

Flexible hours that can be set depending on website traffic hours.

Program can alert chat support when there are customers browsing the site and notify them that customers may need help. Review collected by and hosted on G2.com.

The ability for customers to turn the chat option off when browsing sites.

Pop ups on all pages.

But that is a small detail compared to the positives. Review collected by and hosted on G2.com.

Needle provides me a path to have all my questions are always answered fast, accurate and with friendly personalized expert advice. Review collected by and hosted on G2.com.

Needle has everything covered, and there are no downsides to using Needle at all. Review collected by and hosted on G2.com.

Flexible schedule options and great pay. I am able to chat about a sport and company I love. Needle is always working hard to listen and accomdate the needs of it's Advocates in conjunction with the brand. All the members of the team are educated in our field and a tremendous resource for information and knowledge about products and gear. Review collected by and hosted on G2.com.

Don't always have all the answers to help chat clients out. Often have to defer to the brand's main customer service center and phone number due to lack of ability to help in certain situations. Certainly understand our limited capactiy as Advocates but wish we could do it all for the customer. Review collected by and hosted on G2.com.