Telnyx CPaaS Reviews & Product Details

We’ve been using Telnyx for over six years now, and they’ve consistently delivered a reliable and powerful platform for our needs.

Our primary use case is SMS integration for an injury tracking and management application, and the Telnyx API has been seamless to work with. The uptime and performance have always met or exceeded expectations, and it’s made a big difference in how we deliver services to our clients.

What sets Telnyx apart, though, is their customer support. Every time we’ve had a question or needed clarification, their team has gone above and beyond to provide quick, actionable responses.

Having a provider that’s both technically solid and customer-focused has made them an invaluable part of our tech stack. Review collected by and hosted on G2.com.

There really hasn't been any dislikes... From our initial implementation, which was supported by outstanding API documentation and technical support team engagement, to the easy by which the Telnyx API was to integrate into our current applications; we are grateful and use Telnyx for all of our company's CPaaS needs. Review collected by and hosted on G2.com.

We’ve been using Telnyx for voice and fax services, and it’s been a great experience so far. The voice quality is excellent, with minimal latency or call drops, even during high-volume periods. Faxing—something many providers overlook—actually works reliably through their platform, which was a key requirement for our business.

The API is well-documented, and we were able to integrate it quickly with our internal systems. The self-service portal is intuitive and gives us full control over number management, call routing, and reporting.

Support has been responsive and helpful whenever we’ve had questions. Pricing is fair and scales well, especially for teams that don’t want to be locked into contracts.

Overall, Telnyx is a strong, developer-friendly option for anyone needing voice and fax capabilities with flexibility and control. Review collected by and hosted on G2.com.

One downside is that some advanced features, like call control and fax configuration, have a bit of a learning curve. The documentation is good, but it still takes time to fully understand and implement more complex setups. Review collected by and hosted on G2.com.

What I love most about Telnyx CPaaS is how easy it is to use and get started with. The platform is super intuitive, and the API documentation made the integration process a breeze. Whenever I've had questions or run into issues, their customer support has been really responsive and helpful. With a great range of features and the ability to scale as needed, it's become my go-to for frequent use. Review collected by and hosted on G2.com.

There’s not much to dislike about Telnyx CPaaS. If I had to point out one thing, it would be that some of the reporting and analytics tools could be a bit more streamlined for better clarity. However, this is a minor issue, and it hasn’t impacted my overall positive experience. Review collected by and hosted on G2.com.

Dedicated account reps who genuinely care. They check in, follow up, and actually advocate for us when we run into trouble. That’s rare in this industry.

Modern, intuitive UI/UX. Clean design and easy navigation make it miles ahead of many other CLEC platforms.

Clear, developer friendly API docs. Testing requests right from the docs? Game changer. It saves time and makes integration seamless.

Pricing that’s actually competitive. In an industry full of bloated pricing, Telnyx keeps things sharp and reasonable. Very reasonable. We saved $1000s when switching over.

Strong porting experience. LOA generation and the porting workflow are solid and reliable.

Telnyx Made our onboarding process a breeze with their implementation team. We had dedicated reps checking in on us the whole way. Review collected by and hosted on G2.com.

Weekend support is sometimes a little shaky. Response times can lag if there’s an emergency outside of business hours. That said, CCing our rep usually gets things moving. We LOVE our dedicated account reps. They have 100% made our experience worth it.

SMS activation delays post porting. There’s sometimes a delay in full provisioning, which can be a bit frustrating.

Routing issues with small rural carriers. We’ve had a few edge case routing problems, especially with lesser known rural providers but they eventually get resolved. Review collected by and hosted on G2.com.

I've been testing out a few SIP trunking providers to figure out who gives me the best combination of call quality, support, and overall value and Telnyx has been the most solid so far. One of my favorite features is their SIP Call Flow Tool. This thing has made troubleshooting so much faster for me. I haven’t seen anything like it on other platforms.

Call quality is excellent, very clear and consistent. The platform also has SSO, which is a small thing, but it makes logging in quicker when I’m juggling a bunch of tools. Review collected by and hosted on G2.com.

I did run into some confusion when setting up a CloudUCM PBX, and the documentation felt a little lacking in that area. I had to lean on support more than I expected. That said, their live chat support is great. Nolan helped me sort through an issue I caused myself, and the response was quick and helpful.

I'd love to see them offer a better way to manage multi-tenant setups for MSPs or resellers, but overall, it’s been a great experience. Review collected by and hosted on G2.com.

It was easy to get in touch with a sales person and they answered the litany of questions I had. Then when i finally set up the initial SIP Trunk we needed it was very easy to deploy without any individual from their side needing to be involved. The ability to easily setup features we need for our incoming and outgoing services was a pleasant surprise, and then getting the service integrated with our Avaya IP office 500v2 was very easy. We frequently have 5-8 calls coming in and going out at all times during the business day, and we are hopeful that this will meet our needs over our existing provider, Nextiva. Review collected by and hosted on G2.com.

I was a little upset about the "Level 2 Verification" failure for a business that has been operating for 8 years now. They denied the first one, then you have to email a trouble ticket and they have you start your communication with an "AI" system that does not understand what you are saying and you finally have to specifically ask it for a customer support rep, and even then i had to message them directly to get someone started. Fingers crossed this works out. Review collected by and hosted on G2.com.

The Web Platform is easy and intuitive—I think it's the best on the market. We love its ease of use and the fact that we can do 99% on our own. Review collected by and hosted on G2.com.

2025 Update:

Telnyx continues to face significant operational inefficiencies in customer support and sales. To improve overall user satisfaction, enhancements in response times, escalation procedures, and communication transparency are essential.

While Telnyx offers tiered support plans, the level of service appears to be directly tied to the pricing structure. Our attempt to transition to the Grow Plan was met with resistance, as neither the sales team nor the Director of Customer Success showed willingness to move us from a grandfathered 60/60 billing arrangement.

The company's persistent failure to respond to both sales and support inquiries in a timely and professional manner raises serious concerns about its commitment to customer service—even for those with formal agreements in place. It is disappointing to witness a once highly regarded company prioritize revenue generation over customer relationships.

Telnyx, your success is built on the trust and loyalty of your customers. Without them, there is no Telnyx. We hope to see a renewed focus on customer-centric values before long-term relationships are irreparably damaged. Review collected by and hosted on G2.com.

What I like best about Telnyx CPaaS is the combination of reliable infrastructure, responsive support, and clear documentation. It made the process of integrating SMS into my application much smoother than expected. Their platform gives you control and transparency without unnecessary complexity. Review collected by and hosted on G2.com.

While overall the experience has been positive, the initial learning curve was a bit steep than expected. That said, their support team was very helpful in bridging those gaps. Review collected by and hosted on G2.com.

Features, Support, and Documentation. The actual service provided is great for developer seeking to implement unique workflows with both message and voice. Additionally they have competitive pricing for the services they offer.

Also their documentation as well as support service is very helpful for questions and getting direct feedback for questions or issues. Review collected by and hosted on G2.com.

So far the only area for improvement would be educating the user earlier on in the journey of learning the platform regarding 10DLC. This is only a minor point because once you realize that you need it, their support staff and documentation is very helpful. However, when first working with their platform, it was a bit difficult understanding why my messages were not being delivered. I would cut them some slack however, as the 10DLC requirements from major carries just went into effect 30 days ago and their support team is still very much on the ball about educating the user about this issue once it arises. Review collected by and hosted on G2.com.

Telnyx offers excellent call quality, transparent pricing, and powerful self-service portal that gives us full control over our telephony setup. The platform is flexible enough to suit wide range of use cases. And the customer service is very responsive and is available over chat whenever needed. Review collected by and hosted on G2.com.

While the platform is very capable, a dashboard or metrics of usage costs to manage at granular level would very helpful which is not yet there and we have to keep an eye out to manage our costs. Review collected by and hosted on G2.com.