128 Suzy Reviews
All the benefits of proprietary community without the hassle. You get to recontact respondents when needed because Suzy owns the respondents (instead of sample providers). Before Suzy we had a proprietary panel but spent a fair amount of time and energy just keeping our respondents engaged, even when we were not conducting business critical research. With Suzy you get the benefit of all their other clients also doing research, so engagement does not fall on any one client. In addition, the tool was easy to use, support was always available, and it delivered quality reports. Review collected by and hosted on G2.com.
Managing credit use across multiple users was sometime combersome. Also ,regular surveys need to be done to ensure any key screening criteria is up to date, as the way they survey consumers does not technically allow for terminating based on screening questions within the survey. Not very onerous but requires a rethinking of how one normally conducts surveys. Review collected by and hosted on G2.com.
Speed! I love being able to send out last minute questions out knowing I'm likely going to get a couple hundred responses at minimum within hours. It's a savior! The platform is very intuitive, easy to navigate, and pretty easy to build your own quant surveys. The customer service has also been pretty consistent in quality and timeliness. I like how approachable the team is and the support we get in troubleshooting or navigating more difficult projects. Review collected by and hosted on G2.com.
I wish the focus group platform had more tools for labeling/organizing themes. I've used other research platforms that do a better job in this area. Review collected by and hosted on G2.com.
Suzy has been very valuable on a big product launch project. Getting feedback on marketing assets in a very short time period was critical to making last minute changes. I appreciate how many pre existing templates exist to get moving right away.
Most of all, I appreciate the Suzy experts who have guided me to use the platform effectively.
I also like the pre-made reports that the platform can quickly generate. Review collected by and hosted on G2.com.
It would be great if the platform were able to eliminate more steps in terms of combining various data points together. Review collected by and hosted on G2.com.
I really like the tool , easy to use and quick results. But also our customer support has been excelent and we've been able to implement results in our research. Review collected by and hosted on G2.com.
There is not much that we dislike. Everything so far has been working well Review collected by and hosted on G2.com.
I genuinely look forward to meeting with my reps at Suzy. Their kindness and willingness to collaborate has always been among the best I've experienced in 10 years of working with research partners.
I appreciate that they have a strong pipeline of product updates with new features that make it less likely for me to need to go elsewhere. Review collected by and hosted on G2.com.
Screeners have been a bit of a pain point for us. Given everything else happening in our day to day, it's not always top of mind to run a new screener. It's happened that we need to run a quick survey, only to find the screener is out of date. Reminders would be so helpful. Review collected by and hosted on G2.com.
The customer service from Suzy is outstanding. Cara is by far my favorite vendor contact! The platform itself is fast and easy to use. The ability to quickly turn around a short survey--or even a single question--is invaluable when senior management is pushing for fast answers. Providing them with much quicker answers than expected reflects well on my job, which is never a bad thing! I’m impressed that they’re always working to provide a better product by listening to customer needs. Review collected by and hosted on G2.com.
I wish it were less expensive so I could rely more on it. Pricing/credits for the more advanced question types is steep. The quick turnaround makes regular questions worth it, but I’ve been reluctant to use the credit numbers required for MaxDiff or conjoint surveys. I've found some limitations within programming questions on attribute character length, etc., that are an obstacle to work through—it’s not as customizable in question programming as some other survey platforms. The reporting portal has gotten much better at providing customized data cuts. I don’t find the UX and analytical abilities are still not entirely on par with some survey platforms. However, they are constantly working on it, so I expect it to improve. Review collected by and hosted on G2.com.
I love the speed of Suzy - we can post a survey and get data back the next day that is relevant, informative, and actionable for our clients. Review collected by and hosted on G2.com.
Not too much to dislike, but it would be great if there were more subscribers/users that would allow for regional or state-level participation across the country. Many of our clients are geographically specific and hearing from that direct audience would be really helpful. Review collected by and hosted on G2.com.
Very user-friendly interface, real time results that capture a wide variety of demographics, top tier customer support from the Suzy team, robust features and a variety of ways to get your answers, easy to use for any experience level Review collected by and hosted on G2.com.
Very pricey, not a great tool for smaller companies looking to garner insights to get their marketing materials up and running, desparately needs more global coverage Review collected by and hosted on G2.com.
SUZY provides a great self-service, easy to use tool, wonderful in-person Customer Support and quality output you can count on, to be delivered in a matter of hours/days! And SUZY is constantly delivering improvements! Love the recently added templates! Review collected by and hosted on G2.com.
The only downside for me: I wish I were more proficient in the tool itself, but that is not for lack of support, both in-person and SUZY on-line trainings, etc. Review collected by and hosted on G2.com.
