SmartBug Media Reviews & Provider Details

SmartBug Media Overview

What is SmartBug Media?

🤝 Most Decorated Elite HubSpot Partner (3x HubSpot North America Partner of the Year) 🤝 Google Premier Partner 🤝 Shopify Partner 🏅 Continue to hold all available HubSpot Accreditations 📚 More than 1,200 marketing & sales certifications 🏆 More than 150 company awards & recognitions (and counting) 🌟 More than 700 5-star customer reviews across multiple platforms At SmartBug Media, we've been navigating the digital agency space for over 15 years, mastering the art of creating resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration - we've got you covered! Now, imagine having access to a center of excellence for hire, ready to propel your organization toward success. That's us! We combine sound strategies, cutting-edge technology, and top-notch talent to set the course for your future success. And hey, it's not just about being full service; we're all about providing solutions that are specifically tailored to your needs. SmartBug's reputation? Well, it speaks volumes about our commitment to our clients. A 3x HubSpot North America Partner of the Year with over 700 5-star reviews and Elite partner status, we are the largest and most decorated HubSpot agency partner in the world. Plus, we're a Google Premier Partner and a proud Shopify partner. In a world that's constantly changing, we remain steadfast in our dedication to delivering client success and an unparalleled agency experience. It's not just about solving complex problems; it's about building relationships based on trust. So, let's journey together towards growth and resilience. After all, it's what we do best!

SmartBug Media Details

Provider Website

Discussions

SmartBug Media Community

Languages Supported

English, French, Spanish

Services Offered

Full Customer Lifecycle, Marketing&Sales Strategy, Revenue Ops & Reporting, SEO & Pay Per Click, Customer Success&Training

Locations Serviced

Canada, El Salvador, Mexico, United States, + 1 more

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Provider Description

SmartBug Media is the full service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle. From marketing to sales, revenue operations to customer success, and e-commerce to integration, SmartBug combines sound strategies and technology with top talent to de-risk the future and set the course for continued success.

How do you position yourself against your competitors?

SmartBug Media isn't your typical digital agency. We're a Centre of Excellence For Hire, focusing on creating resilient growth across the entire customer lifecycle. Our globally recognized, field-tested team is ready to secure your future. As a 3x HubSpot North America Partner of the Year and Master Elite partner of Klaviyo, we've proven our commitment to excellence. With us, you're not just investing in an agency; you're gaining a full-circle solution that excels at what matters most to you. Ready for more revenue, customer lifecycle optimization, or a transformed online presence? We're here to guide your journey.

Seller

SmartBug Media

Description

SmartBug Media is a leading inbound marketing agency that specializes in creating data-driven marketing strategies to help businesses grow. They offer a range of services, including content marketing, SEO, lead generation, website design, and marketing automation. With a focus on delivering measurable results, SmartBug Media partners with clients to enhance their digital presence and drive customer engagement. Their team is known for its expertise in HubSpot and commitment to providing tailored solutions that align with clients' goals. For more information, visit their website at https://www.smartbugmedia.com.

Overview Provided by:

Jen Spencer

CEO

SmartBug Media Media

SmartBug is the world's largest, most decorated HubSpot Partner.

Supercharge your business with Marketing Solutions, Sales Solutions, Revenue Operations, Web CMS, Customer Success, and Payments & E-Commerce.

SmartBug Media is made up of smart, passionate, curious people who genuinely care about each other. We believe in what we’re doing, which means we have to believe in each other.

We Win So You Can Win

When you become a client you get an easy-to-use dashboard to have all of your important plans, goals, links and points of contact in one place.

Official Downloads

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G2 reviews are authentic and verified.

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Kathleen H.

Mid-Market (51-1000 emp.)

5/5/2025

"Exceptional Support with a Human Touch – 100% On Point!"

5/5

What do you like best about SmartBug Media?

Our trainers and there understanding of our pain points. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

N/A, there is nothing I have to say to this. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

If you’re looking to work with a team that truly cares and doesn’t treat you like just another account, SmartBug is the one. They take the time to understand your goals, adapt to your challenges, and bring a level of commitment and collaboration that’s hard to find. You’ll feel like you have a true partner in your corner. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media is helping us navigate a complex integration between HubSpot and our ERP system—an area that requires both technical expertise and creative problem-solving. Their deep knowledge of the platform and willingness to think outside the box has been instrumental in addressing challenges as they arise. With their continued support and collaboration, we're well on our way to building a system that will work seamlessly with our company’s unique needs. Review collected by and hosted on G2.com.

Marketing B.

Enterprise (> 1000 emp.)

7/8/2025

"Senior Marketing Specialist"

5/5

What do you like best about SmartBug Media?

The team at Smartbug is dedicated to providing world class service to it's customer & really bends backwards to try to give you a solution. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Nothing dislike more of of area of improvement. We have several SOW with Smartbug and think getting this SOW set up earlier is better. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

100% recommend Smartbug especially if you want a partner you can trust to get the job done & get it done right. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

Smartbug team (Colin Murney & Kristina Pittman) worked on integrating on ABS (internal central intake system) with HubSpot which is fundamental & key to our business. Without this integration our website migration to Hubspot would not be possible. Review collected by and hosted on G2.com.

Abe W.

Small-Business (50 or fewer emp.)

4/28/2025

"Custom Deal Registration System"

5/5

What do you like best about SmartBug Media?

SmartBug Media was able to take our high level goals and requirements for the project, ask the right questions, and then put together a detailed project plan for development. SmartBug Media took the burden off of us to define every detail of the project because they understood why the system was needed and how it needed to work. They made it easy to direct the development of a complex system and to drive it to completion in the timeline we needed. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

I have no complaints! SmartBug Media is great! Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Don’t worry about defining every single detail and requirement of your project. Get the high level goals and requirements defined in as much detail, as you can as quickly as you can, and then let SmartBug Media do the rest! Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media helped us build out a custom Deal Registration system inside of Hubspot. Review collected by and hosted on G2.com.

Sarah J.

Enterprise (> 1000 emp.)

5/22/2025

"Proactive, responsive and always current!"

5/5

What do you like best about SmartBug Media?

SmartBug hires highly capable and exceptionally bright team members and they continually stive to not only meet our needs but creatively think about "what's next" so that we remain relevant in our market landscape. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

While I feel very happy with our partnership, I am grateful that SmartBug is looking to continue to build their creative muscle. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

There is not a person we have worked with at SmartBug who hasn't been exceptionally responsive, super sharp and detail oriented, however, I am biased in that I think Patti Myers (our account strategy lead) is a rock star so if you have a choice of account lead, she's wonderful. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug is our go-to agency for all things digital as it relates to marketing our senior living organization. Review collected by and hosted on G2.com.

Emily G.

Small-Business (50 or fewer emp.)

6/5/2025

"HubSpot Implementation - Komal"

5/5

What do you like best about SmartBug Media?

Komal has gone above and beyond with our HubSpot training. She is knowledgeable, dependable, kind, and knows what she is doing. We have felt extremely confident and comfortable with our integration because of her assistance. She has answered all of our questions in a timely manner and in a way that we understand. She has taken the time to really personalize what we are learning to our specific company. I would recommend Komal for any future trainings for companies who are looking to be sufficient within HubSpot - she is a true rockstar!!!! Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

There is nothing I dislike about SmartBug Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

5/7/2025

"SmartBug HubSpot Consulting Review"

4/5

What do you like best about SmartBug Media?

The support provided by Amanda Hurd has been excellent! She’s taken the time to truly understand our needs and demonstrates strong knowledge across various areas of HubSpot. Our company and industry (insurance) are unique, and I’ve been consistently impressed with how well Amanda keeps track of everything. :) Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

Our initial experience with SmartBug was disappointing. Our assigned strategist, Rodrigo Rivas, did not make an effort to understand our use cases or learn about our company, which left him unprepared for meetings and made scheduling a challenge. It took some time and effort to get back on track, but once we transitioned to a new strategist, our experience significantly improved. The new strategist better aligned with our needs and helped us make meaningful progress toward our HubSpot goals. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Make sure you have a good strategist! That relationship is everything! If you can, request Amanda Hurd. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug has been providing HubSpot consulting support for our company since Q2 2024. The SmartBug team is helping our internal marketing team to dig deeper into the various HubSpot tools and identify ways to hit our goals. Review collected by and hosted on G2.com.

Lauren J.

Freelance

Public Relations and Communications

Small-Business (50 or fewer emp.)

6/27/2025

"Komal Thakur has been an exceptional partner during this process!"

5/5

What do you like best about SmartBug Media?

Her platform knowledgeable and effective communication helped us achieve an aggressive implementation timeline. Komal is incredibly responsive, patient with questions, and engaging during working sessions. She tailored her approach to our specific business needs and supported multiple team members. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

SmartBug has been a great partner, they always meet deliverables and timelines. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

We truly enjoy working with Komal and would recommend her to any team looking for HubSpot support. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

We have been working with SmartBug for HubSpot onboarding. Komal Thakur has been an exceptional partner during this process! Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

5/6/2025

"Tailored Support and Deep Understanding of Niche Business Use Cases"

4.5/5

What do you like best about SmartBug Media?

The true value is that SBM is willing to work with you to customize a scope of work to fit your needs. Our marketing team is segmented into multiple sub-teams who support different areas of the business. SBM worked with us to incorporate everyone's specific use case into one project, having separate calls and project tracking for each sub team, while still supporting us a whole and keeping our efforts aligned. We always struggle to find this ability in vendors we work with so this is a huge plus. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

There were a few times throughout our process working with them where we questioned if we were being pushed towards something (adding more hours, purchasing a new Hub) because it was truly needed or because it would bring in more revenue for SBM. However when we wanted to reduce our hours and cut down on the support we were receiving, there was no question and our team worked with us to make sure we were getting the most out of those hours. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Ensure you get a good account rep. The person we were assigned at the beginning of our contract was NOT fulfilling our needs. But we pushed back and almost cut ties entirely before being connected with our current rep, Amanda Hurd. She and the team we currently work with have been amazing - smart, always readily available, communicative, and constantly providing value. The more communicative you are with them the more able they are to help you I believe. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

Our company onboarded with HubSpot and utilized their advanced onboarding service. Once our 60 days were up, we definitely felt the hole that was left without support and someone to answer random questions. SmartBug has been able to step in and not only save our team a ton of time by building out emails and reports, but also easily provide training, data, resources and research on topics that none of our teammates have time to become experts in. They've worked with us on all of our requests from project management, to HubSpot optimization, to team training, to even expertise to help improve our overall marketing strategy. Review collected by and hosted on G2.com.

Amanda B.

Office Administrator

Small-Business (50 or fewer emp.)

1/27/2025

"Extremely Satisfied"

4.5/5

What do you like best about SmartBug Media?

The knowledge they brought to the table was unmatched and when they didn't know the answer they weren't afraid to be honest and then dig into possible solutions for our neededs. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

There wasn't much to dislike honestly. The migration went very smooth and working with them was phenomenal. Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

Don't be afraid to ask for what you want. They are great and understand the scope of these projects and will do whatever they can to ensure it is done to your satisfaction. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

We recently did a migration from Salesforce to HubSpot. Our first migration partner moved very fast and ended up causing a lot more problems and headaches in the long run. When we switch to Smartbug they were absolutely fantastic in not only finishing our migration, but going back to clean up the mess the first partner made. The migration is now over and we couldn't be happier with the quality of work from Smartbug. We were assigned a specific account rep that was in charge of our migration and would pull in other departments as needed. He listened to all of our concerns and goals we were trying to acheive with this migration and excedded every expectation we had. Would definitely recommend! Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education

Small-Business (50 or fewer emp.)

5/9/2025

"Incredibly knowledgeable and professional, but also genuinely kind, patient, and easy to work with."

5/5

What do you like best about SmartBug Media?

What I appreciate most is their collaborative approach and clear communication throughout every step of the process. Whether it's strategy, content, design, or performance tracking, they bring a level of expertise and care that truly sets them apart. You can tell they’re deeply invested in their clients' success. Review collected by and hosted on G2.com.

What do you dislike about SmartBug Media?

So far, we have no complaints—they’ve been nothing but great! Review collected by and hosted on G2.com.

Recommendations to others considering SmartBug Media:

SmartBug Media has made a measurable impact on our marketing efforts, and I would wholeheartedly recommend them to any business looking to grow with the support of a talented, proactive, and trustworthy partner. Review collected by and hosted on G2.com.

What problems is SmartBug Media solving and how is that benefiting you?

SmartBug Media has been an incredible partner—helping us refine our marketing strategies, optimize our website, and maximize our use of HubSpot. Their team is knowledgeable, supportive, and always goes the extra mile. Highly recommend! Review collected by and hosted on G2.com.