ShipHero Reviews & Product Details

The platform is intuitive, clean, and highly functional—it’s easy to train teams on and integrates seamlessly into our workflow. The onboarding experience was outstanding, thanks in large part to our specialist, Alexander Tiezzi. He was knowledgeable, responsive, and genuinely committed to our success. We always felt supported and set up for long-term success. Review collected by and hosted on G2.com.

ShipHero gives us real-time visibility into our fulfillment operations across multiple warehouses, which is essential for a fast-moving, seasonal business like ours. The reporting tools, automation rules, and inventory tracking features save our team time and reduce errors. We’ve also seen a noticeable improvement in shipping speeds since going live. Review collected by and hosted on G2.com.

Our team has enjoyed the ease of use while having the option of being very in-depth. ShipHero makes inventory tracking & shipment fulfillment so simple that I can't believe we didn't try this years ago. From receiving to packing, every step is very intuitive and straightforward. We were wasting a ton of time with other software that fell short or resorting back to Google Sheets but now we have a simple interface for all users to get information from any device in real time. Never again will we have to search for an item in the warehouse!

Everyone on the ShipHero team is very genuine, patient, and considerate of our time. Avi, our Implementation Manager, honestly could not be better. He takes great care in listening to our needs and immediately guiding us to a solution to ensure our time is utilized efficiently. Even in a rare instance that he does not have an immediate answer, Avi always follows up with us extremely fast and thoroughly provides us with the answer we need. Implementation was simple but very hands-on. It's easy to get lost in a new software but Avi was always there to get us back on track even outside our normal meeting times. We love to tinker and when we do sometimes we mess things up! A quick ping to Avi and we are back to where we needed to be. You never feel alone or abandoned after the sale with the ShipHero team, which provides us a huge sigh of relief.

At first, when choosing a new WMS, we met with all the top brands and there was always something that just did not feel right. We watched all the videos on the ShipHero YouTube channel, and that alone made us feel much more comfortable committing to the software. Once we got on a video call with Mark, who was our SaaS Account Executive, he answered every single question we had, and there were a TON of questions. Mark essentially sealed the deal by guiding us to a full package solution that would allow us to not only implement this new software but to do it within our tight deadline.

Overall, we are 100% confident that we made the right decision by trusting ShipHero with our business. Our warehouse is more organized, our employees are less frustrated, and our clients are in love with all the data we can easily provide. Review collected by and hosted on G2.com.

We have not found much to dislike about ShipHero at this point. One small tweak would be to allow the software to recycle tabs instead of opening a new tab for some of the actions. Review collected by and hosted on G2.com.

We have a ShipHero software account for our 3PL and love that it is very user friendly and easy to navigate! We enjoy the multitude of features including order management, inventory management, report generation, and so much more. ShipHero has helped us grow our business with easy customer onboarding and carrier integration. We also love having a dedicated CSM and team available to investigate any technical issues and to answer our questions. After switching from a lesser WMS, we found ShipHero was incredibly simple to install and begin using right away. Review collected by and hosted on G2.com.

There are several areas we would like to improve: one being more seamless integration of the various features - when switching between different modules, such as purchase orders vs order shipping, I'm prompted to login at every module switch, which is usually a 2 step process. Second being more proactive monitoring for tech bugs, rather than my team needing to capture the issue via images/videos, and giving an extensive description of the issue. Sometimes we're so busy that we aren't able to stop, document the issue, and go back and forth with CS to reach a resolution. Third being building out the billing functionality with more features and customization - all of of our accounts have different billing structures and it requires quite a bit of manual manipulation after exporting the invoices to ensure our customers are being charged correctly (example recognizing a carton as a single pick versus 100 individual picks). Review collected by and hosted on G2.com.

I like that it has a great UI/UX for pickers and packers and all operations team that allows for better productivity.

It's a system that solves complex needs in general to the most basics ones for a Fulfillment Center with an easy to use logic.

I like the fact that we can use lot products and FEFO logic, we can create bundles for customers based on single products so no need to make pre word to create them.

In general, is a system that adds value to the operation and visibility to the team and customers.

But what I like most its the attention you receive fro the SH tam to answer all your questions and help solve issues you might have either if its something you don’t understand or a bug in the system.

The API integration was simple and connects with our system perfectly that allowed almost a plug-in-and-play atmosphere for the operation. training of use is quite simple.

We use it all the time to check for pending orders to ship. Review collected by and hosted on G2.com.

What I don't like is some configuration sets that are a bit slow to set. Like when you create a new seller/customer for the general admin personnel you have to manually select that new customer in each user by hand. Its time consuming of you don't have a dedicated person for system configuration and also even if you do it does not add that much value.

I would like Lot customers to have a default setting that all new products created either by API or manually are created as needing lot since when a customer creates a new product this you need to catch it or the product will be inbounded without this characteristic.

I would also like more reports and statistics about performance, general production and productivity an faster downloads of information in excel if you need to.

I also don’t love that automations need to be done be a seller (3PL) basis and not general for all operations. Review collected by and hosted on G2.com.

It has multiple solutions for different clients and users.

The information is easy to access and being able to have the clients have access is huge. Review collected by and hosted on G2.com.

Lot # can be a tricky thing as well as custom API's.

Sometimes it can be frustrating for clients, however we have created SOP's for clients to refer to, that seems to help them. Review collected by and hosted on G2.com.

The user interface is extremely easy to use. The Shiphero team understands my issues and what changes need to be made. Implementation has been great! Our Onboarding Specialist has been FANTASTIC. Avi is always available and quick to respond to any questions we have. Our Sales Rep, Alex, was great also. He was upfront about everything that goes into the price and was able to work with us to make it happen. Review collected by and hosted on G2.com.

So far no issues. Everyone has been super helpful. Review collected by and hosted on G2.com.

It's has been a crutial tool to enable scaling our business. All the tools for inventory and order management and tracking are amazing. The ease of integration has been a joy to our ecommerce clients. The software itself is very easy to use and self intuitive, has made onboarding both our clients and employees a breeze. It has all the tools you need to run a state of the art operation. As as cherry on top the customer support and specially in our case Catalina Galvis has been an lifesaver, always following up our reports with quick answers and quick solutions everytime we had needed it. We have been using shiphero since we started as a small ecommerce fulfillment company and will continue to be our ally in our regional omnichanell fulfillment for our local market and cross border fulfillment. Review collected by and hosted on G2.com.

It started with a focus on ecommerce fulfillment and as such it still needs some more tools for the B2B side, but I know from the team that it is something they are developing and will come eventually Review collected by and hosted on G2.com.

We at Mandala Stores have been using ShipHero for some time now, and our experience has been nothing short of exceptional. The onboarding process was a smooth sail, thanks in no small part to the excellent guidance of Alissa Williams, our assigned executive. Her expertise and customer support have been instrumental in integrating ShipHero seamlessly into our operations.

ShipHero has proven to be an invaluable asset in scaling our business. Its robust features cater to all our logistical needs, handling multiple variables with ease. We've noticed a significant improvement in our operational efficiency, enabling us to manage and fulfill orders faster and more accurately than ever before.

What impresses us most is the app's user-friendly interface. Despite its complex functionalities, navigating through the app is intuitive and straightforward, making it accessible to all team members regardless of their tech savviness. This ease of use has greatly reduced our training time and costs.

Overall, ShipHero has not only met but exceeded our expectations. It's a powerful, reliable, and user-friendly tool that has become indispensable in our daily operations. We highly recommend it to anyone looking to streamline their e-commerce logistics and scale their business effectively. Review collected by and hosted on G2.com.

While our experience with ShipHero has been predominantly positive, there are a few areas where we see room for improvement. One aspect that we'd appreciate more control over is the ability to handle certain tasks internally, rather than relying on support. For instance, the option to force a sync of inventory with Shopify or execute some bulk tasks independently would enhance our operational efficiency and autonomy.

Additionally, while the user interface of ShipHero is generally user-friendly, we found that some sections had a bit of a learning curve. New users might find certain parts of the UI initially perplexing, requiring a period of adjustment to navigate comfortably. A more intuitive design or a detailed guide for these sections could help new users acclimate more quickly and make the most out of the application from the start.

In summary, while these points are areas for potential enhancement, they are minor in comparison to the overall robustness and utility that ShipHero offers. We believe that addressing these aspects could make an already great tool even better. Review collected by and hosted on G2.com.

We have been using ShipHero for over 4 years and love their customer support team! It’s key to keeping operations running smoothly and efficiently. Review collected by and hosted on G2.com.

The transition from Static to Dynamic has its flaws and the list of approved/supported equipment is limited. Review collected by and hosted on G2.com.

Shipheros attention to detail when it comes to responses. every time I have a question on how to take an action and believe me I send in requests DAILY, I am followed up with an articulate, easy to follow and well put together "how to". My questions and concerns are usually cleared within minutes! Review collected by and hosted on G2.com.

This might be more internal, but sometimes there are gaps with inventory, But nothing that SH can't handle. Review collected by and hosted on G2.com.