1,092 impact.com Reviews
Easy payment and tax documentation
Reporting Review collected by and hosted on G2.com.
Tracking broke constantly
Support was unresponsive
Misleading contract terms
Poor communication across teams
Bugs cost us real revenue
Chat support not helpful
Reps gave conflicting answers
No proactive issue resolution
Handoff culture, no ownership Review collected by and hosted on G2.com.
Everything is ok rest of support system. Review collected by and hosted on G2.com.
Hi Impactian,
Does anyone think that it is legit? I opened a ticket 73 days ago. But still it's not solved. Even no response since 60 days from their end. Does anyone still think it's the professional company? I worked with too many companies, but this is the very first time I faced this type of garbage support system. How crazy it is. I have submitted all type of necessary documents, but no response. It's normal if they need more documents from me, then they can ask me. But they just stop communicating with me. And they've put a hold on all my funds. Review collected by and hosted on G2.com.
Impact.com makes partnership management very easy. The interface, real-time tracking, and automated payouts save tons of time. Plus, the diverse partner network helps scale campaigns effortlessly. It’s a solid platform to grow your brand or publisher sub network. Review collected by and hosted on G2.com.
Ticket System to be raised for any issue, there should be a dedicated point of contact or account manager for better communication. Review collected by and hosted on G2.com.
Impact has a lot of great reporting tools. If a client is willing to integrate a large amount of data then these reports are even more effective. If you're assigned a strong impact rep they are extremely responsive. Their tech and support team are also responsive via email or through instant chats on the platform. There is also a new scheduling tool in the program for contract changes like promo code exceptions and CPA increases that make scheduling these changes more seamless. Review collected by and hosted on G2.com.
Setting up challenging contracts and exceptions are not as intuitive. Some impact reps are slower to respond than others so the agency experience really depends on the rep you are assigned to. Their marketplace can be challenging as a lot of low quality partners are 'verified' so more vetting has to fall on the brand or agency side to ensure high quality partners enter the program. Review collected by and hosted on G2.com.
What I like the best about Impact is the tracking & reporting functions of platform. This platform offers data that is very detailed in time and depth, providing insights about partnerships and performance of campaigns. Also, the reports focus on particular metrics easily, which enhances strategy improvement + The automation capabilities remove much of the burden involved including contract management and payment. In general, this tool is very well suited for enhancing performance and increasing the effectiveness of affiliate. Review collected by and hosted on G2.com.
The only thing I disliked about Impact is when a user is new to the platform, there are several features that are difficult to grasp the way things are configured in the beginning Review collected by and hosted on G2.com.
The platform is very user friendly and offers a variety of add-ons and tools for scaling clients' programs. I also like when a brand has a dedicated CSM at Impact. This open communication streamlines efforts very effectively. I use Impact daily and if I can't find something right away, Impact support and/or a dedicated CSM is very timely with responses and helpfulness.
Integration and implementation is very easy with the Shopify Plug In and other Plug In options. Review collected by and hosted on G2.com.
The dashboard is specific to the user. Depending on the brand, I will update the dashboard and/or pin reports or build reports. However, when I update these things, the client or other users on the account do not see them and have to go find the build reports or update their dashboard similarly if they'd like. It would be nice if these updates were for the program overall rather than per user. Review collected by and hosted on G2.com.
The dashboard is very easy to use which provide the large number of features.
The implementation and integration of the platform with your business is very easy.
Top advertisers and publishers from the world wide can use the Impact very frequently.
The customer support experience is superb. Review collected by and hosted on G2.com.
As per our experience in using Impact there is nothing to dislike the Impact.com. Review collected by and hosted on G2.com.
I like that there are a lot of options available, you can search through them and find what you need. Great for creators, bloggers, online marketers. Review collected by and hosted on G2.com.
The website UI can be a little confusing, it might just be me, but it can be easy to feel a little lost after clicking on different sections of the dashboard. Review collected by and hosted on G2.com.
The best things about the impact is one the best and large market where we can sell out product and any one create as a affiliate marketer promote the product and earn money. It is very simple and easy to use and its implementation is also very easy.And its has lots of features most of the affiliate network are available are in one place. Customer Support are very friendly and helpful. And its integration in blog or website are very easy.And very easy and daily to use. Review collected by and hosted on G2.com.
One things impact will improve as a affiliate marketer when we apply to promote any product or service then we can't apply easily we apply individually that network. Review collected by and hosted on G2.com.
Impact.com provides an intuitive platform for managing affiliate campaigns. The ability to create custom links quickly and efficiently is a huge plus. I also appreciate the wide range of well-known brands available to work with, many of which align perfectly with my niche as a content creator. The platform’s analytics features make it easy to track performance and optimise campaigns. Review collected by and hosted on G2.com.
While the platform is robust, the approval process for certain brand applications can feel slow at times. It would be helpful if more brands offered instant approval for smaller publishers. Additionally, the dashboard could benefit from more customisation options to better suit individual user needs. Creatives are few and far between and please offer more sponsored opportunities as a lot of them are based around influencing via social media Review collected by and hosted on G2.com.
