1,021 Culture Cloud by O.C. Tanner Reviews
I recently ordered a product through O.C. Tanner but upon receiving it, I discovered that it was defective. I was a bit concerned about the hassle of getting a replacement, but I was pleasantly surprised by how smooth the process was through Culture Cloud Recognition and O.C. Tanner. I reached out to customer service, and they responded almost immediately. The representative was incredibly friendly, understanding, and reassured me that a replacement would be sent out right away.
The entire experience was stress-free thanks to their quick response and exceptional service. It’s rare to encounter such prompt and professional support, and I couldn’t be more satisfied with how they handled the situation. Highly recommended. Review collected by and hosted on G2.com.
I do not have any dislikes or concerns about Culture Cloud by O.C. Tanner. I have used the service many times through my employers recogntition system and have recieved the item quickly. Only once was product defective and they replaced it quickly. The customer service is top-notch. Review collected by and hosted on G2.com.
The ease of use is one of the most pivotal points because it directly affects how efficiently and effectively we are able to utilize this system. Because it is easy to use, it reduces the learning curve upon implementation, minimizes user frustration, increases productivity, and improves our overall satisfaction. It's easy to integrate into our work each day, and the customer support team is quick to assist when necessary. Review collected by and hosted on G2.com.
There are some order tracking limitations that leave users uncertain of when rewards will specifically arrive, leading to confusion or dissatisfaction at times. Without clear updates or visibility into the process, it can cause mistrust of the recognition system which can undermine the overall purpose of the platform. Review collected by and hosted on G2.com.
It allows us to send recognition to our peers or managers, showing publicly that they have been performing out of the norm. This also allows us to give ourselves an image within the company and also exchange those points for treating ourselves with prizes. It is quite intuitive, easy to use and whenever I've had any issue, the people from support have answered fast and efficiently. I use it quite a lot to give recognition to the people that deserve it and to check if there are any new prizes to try and go the extra mile to get myself recognition to be able to get it. Review collected by and hosted on G2.com.
I think sometimes it's being overused to give points by the sake of giving points. Sometimes the recognition would be, thanks X for "helping me with configuring my screen" which is, IMO, nothing out of the norm...so I think that sometimes they abuse the use of the points. Also, the prizes are quite high...most of the times it is way more interesting just changing the points for money cards as the products are less expensive outside than in the system... Review collected by and hosted on G2.com.
I love the culture created by Culture Cloud by OC. expressing gratitude daily is important for well being and this gives us a beautiful public way to thank co-workers. We amass points in this way and are then able to purchase anything from a Roomba to a vacation to a gift card that can be used for groceries or even a sauna!
Support was quick to assist the first time I chose a Walmart gift card. I wasn’t sure how to get it and they walked me through everything. I wasn’t sure able to get the bar code on my iPhone browser, then either add to payment methods or scan the bar code at checkout.
This program is further evidence of just how much my company cares for its employees. I love my job and these perks give me a warm feeling anytime I use anything obtained through the system. When I vacuum. I think “everyone at work went in on this gift for me!” Review collected by and hosted on G2.com.
Sometimes it’s down for maintenance so I can’t scroll through dreaming 😅 Review collected by and hosted on G2.com.
The most helpful is to have several different recognition solutions in one place, where one can pick the best option as preferred. Also the delivery times are very good, and customer support is quick and tries to provide a solution whenever possible. Review collected by and hosted on G2.com.
Not so many downsides, but the recognitions options are very dependent on the location/country so there is a big difference between the awards options available for each individual from different regions - maybe more attention to have different and more partnerships in different locations would help. Also when there is an issue with the award you selected, we are asked to go to the partner that provided the award, maybe OC Tanner could step in to try to resolve the issues with the partner they selected. Review collected by and hosted on G2.com.
I've been using Culture Cloud by O.C. Tanner for several years through my employer, and it's always been a great experience. My colleagues and I really value the fact that we can tangibly reward one anther's work and show appreciation. There are so many options available, which are updated often, that everyone can find something they'd like. The customer support is wonderful as well. If any issues come up, which is rare, there is always someone to offer an efficient solution. The site is easy to navigate, which enables everyone to use it as often as they'd like. Review collected by and hosted on G2.com.
There's not much to say that's negative. Every experience I've had with this platform has been positive. Review collected by and hosted on G2.com.
I recently had one of the best customer service experiences I've ever encountered, and I felt compelled to share it. From the moment I contacted the company, I was met with kindness, professionalism, and a genuine willingness to help. Every team member I interacted with was patient, knowledgeable, and attentive to my needs, making the entire process smooth and stress-free.
What really stood out was how proactive they were in ensuring I had all the information I needed, even before I asked. They followed up promptly, provided clear explanations, and offered thoughtful solutions that made me feel supported and valued—not just like another number in the system.
Even when I had a minor issue with my order, they handled it swiftly and gracefully, turning what could have been a frustrating experience into one that actually built my trust in them even more. It's clear that customer satisfaction is a top priority for them, and it shows in every interaction.
In a world where good service is becoming increasingly rare, this company truly sets the bar. I wouldn’t hesitate to recommend them to friends, family, or anyone looking for a reliable business that treats its customers with genuine care and respect. Five stars all the way! Review collected by and hosted on G2.com.
I honestly have ZERO complaints—none at all! If every transaction in life went this smoothly, I’m convinced the world would have less road rage and way more smiles. 😄 Review collected by and hosted on G2.com.
I am using it for years now at least once per quarter and each quarter I do like 10 transactions and I have a very Good user experience
- Website is easy to navigate
- Customer service agents are very responsive and supportive
- It is easily integrated with our company rewardation system. And all transactions are instant and easy to track
- As a user I do not know a lot about technical implementation and integration, However, I think it is very easy that we used it even before the onboarding/How to use sessions Review collected by and hosted on G2.com.
- When I select to buy vouchers, they are not sent to my email instantly, and sometimes I miss offers due to this
- For some vendors in Egypt like "Jumia", They do not allow using multiple vouchers in the same transaction, So why not to make it available to get vouchers with whatever value I need "Not fixed values"
- Using the website from iPad is not the best experience, I always prefer to use it through my laptop
- It is supposed to be used for employees engagement (Years of service - Birthdays - life events and so on), However it is not successful in this part. Most of the employes mostly use it for recognition & awardations only Review collected by and hosted on G2.com.
When my company first started using Culture Cloud by O.C. Tanner, I thought it would be difficult to use like most new systems but I was wrong. When my company implemented their system it was extremely easy to use and browse. I use it often and love the different options.The first time I received my items it was quick and had follow up emails with the status. The next year when I went to receive my electronic items my email was causing issues so I reached out to their customer support team and their responses were quick and very helpful. Overall, using the Culture Cloud by O.C. Tanner has been a great addition to be integrated into my company. Review collected by and hosted on G2.com.
Honestly, so far I have not found anything that I dislike about Culture Cloud by O.C. Tanner. Review collected by and hosted on G2.com.
The personal touch and friendliness with me.Let me give you the scoop on O.C. Tanner's Culture Cloud. I've been using this platform regularly for about a year now, and I'm pretty impressed.
Ease of Use: 👍 Super intuitive! The interface is clean and user-friendly. Even your least tech-savvy team members can figure it out without breaking a sweat.
Implementation: ⚡ Getting started was surprisingly smooth. The O.C. Tanner team guided us through setup, and we were up and running faster than expected.
Customer Support: 🌟 These folks really know their stuff! Quick responses, helpful solutions, and they actually speak human—not tech robot.
Features: 🎯 Packed with good stuff! From recognition tools to culture surveys, it's got all the essentials plus some nice-to-haves. Not overwhelming, just right.
Integration: 🔄 Plays nice with our other systems. We connected it to our HR platform without any major headaches.
Bottom line: If you're looking for a culture-building platform that won't give you gray hairs during setup and actually gets used by your team, Culture Cloud is worth checking out.
Disclaimer: Content generated by TIAA gAIt may be inaccurate, incomplete, misleading or not reflective of recent events or information and should not be relied on without independently checking their accuracy. Review collected by and hosted on G2.com.
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