Crayon Reviews & Product Details - Page 3

Crayon offers a best-in-class implementation experience with a proven plan and turnkey tools that take away any guesswork and step you up for cross-functional adoption and success. The CSMs are exceptionally knowledgable and stay engaged post-implementation to ensure the tool offers value for the long-term.

The two-way integration with Slack that enables Crayon to dissiminate competitive intelligence via Slack and to intake the competitive and market insights shared by our internal teams. Review collected by and hosted on G2.com.

Crayon integrates with a few platform for conversational intelligence tool, but not the one that we partner with. Review collected by and hosted on G2.com.

I love getting those emails with updates on what my competitors have been up to. Review collected by and hosted on G2.com.

Ability to tailor the analysis to specific needs and industries, and focus on the most relevant data points. Review collected by and hosted on G2.com.

The platform impresses me with its ability to gather comprehensive intelligence from various online sources effortlessly. Its seamless integration with Salesforce enhances our workflow, and the daily email notifications keep us informed about the latest developments. The customer support team has been outstanding since the initial demo, guiding us through implementation and providing ongoing assistance. Despite our smooth operation, we appreciate the regular bi-weekly check-ins with our dedicated customer success manager, demonstrating their commitment to our success. Review collected by and hosted on G2.com.

We loved all crayon featurings , our customer support was very good Review collected by and hosted on G2.com.

The tool itself is great for helping us quickly get the key insights to either build from or share directly with the appropriate teams. Great onboarding made it easy to implement and get integrations configured. The speed of deploying new reporting insights has been great to help us go a level deeper with measuring success across the org. Our CSM is fantastic at checking in and removing any roadblocks and also showing us best practices to get the most out of the tool. Review collected by and hosted on G2.com.

Seems each vendor in this space has different approaches to licensing, each with it's own pros and cons. Review collected by and hosted on G2.com.

It pulls competitor insights, including product offers, news, ad copies and reviews Review collected by and hosted on G2.com.

Crayon's product offers very comprehensive information about competitor info and overall easy to use. However, navigations of the site sometime feel a little manual. Review collected by and hosted on G2.com.

Insights feature to look for competitor news, product, feature, and website updates, Creating and updating lots of Competitor Battlecards, Compete Hub is a new add on feature. I use Crayon almost every day and its easy to use. The Customer Support person is proactive. Review collected by and hosted on G2.com.

A few useful features were removed when they did a recent UI update. Have raised that concern and hopefully should have a solution soon. Review collected by and hosted on G2.com.

I like Crayon's ability to find relelvant competitive news and siplay it in an easy to follow dashboard.

I also enjoy Crayon's battlecard feature as it provides a one-stop-shop for competitive information in a user friendly template. Integrations with Truvoice make this tool really powerful. Review collected by and hosted on G2.com.

It can be hard to drive adoption in larger organizations. Not necesarrily a drawback of the tool, but this is something our team has struggled with. Review collected by and hosted on G2.com.

I like that it gathers information for us and can easily integrate with our Sales apps like Salesforce. Review collected by and hosted on G2.com.

Having to manually create our battle cards for the organizations we want to track. I assumed this would be a process the Crayon tool/team would take on but was left manually adding the updates. Review collected by and hosted on G2.com.

The ability to create battlecards is Crayon's strong suit. The Insights tab also is helpful for consolidating information about competitors. Review collected by and hosted on G2.com.

Crayon isn't able to integrate with other CRM platforms outside of Salesforce, which can make some of its functionality obsolete for teams that aren't on Salesforce. Review collected by and hosted on G2.com.

Ability to track the digital footprints of multiple competitors.

Automated news feed that is easy to access and share.

Adding offline or field intelligence.

Integration with CRM.

Solid reporting.

Ability to crowdsource CI for all parts of the organization. Review collected by and hosted on G2.com.

Lacks integration with our new CRM (In so far as I know.) Review collected by and hosted on G2.com.