Compare Salesforce Sales Cloud and Zoho CRM 
At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free
Salesforce Sales Cloud
Star Rating
(23,279)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansZoho CRM
Star Rating
(2,746)4.1 out of 5
Market Segments
Small-Business (61.9% of reviews)
Entry-Level Pricing
Free
Free Trial is available
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Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Salesforce Sales Cloud
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.8
13,136
8.4
2,329
Ease of Use
8.1
16,054
8.3
2,339
Ease of Setup
7.8
7,183
7.8
1,068
Ease of Admin
7.9
4,143
8.0
976
Quality of Support
8.1
11,420
7.6
2,129
Has the product been a good partner in doing business?
8.3
4,104
8.0
954
Product Direction (% positive)
8.2
12,812
7.9
2,265
Features by Category
Sales Force Automation
8.8
9100
|
Verified
8.5
1508
|
Verified
8.2
6050
|
Verified
8.2
767
|
Verified
8.7
8828
|
Verified
8.1
1432
|
Verified
8.3
9089
|
Verified
8.1
1515
|
Verified
8.0
6977
|
Verified
7.8
1083
|
Verified
8.2
7273
|
Verified
8.3
564
|
Verified
8.0
6417
|
Verified
7.9
1112
|
Verified
8.1
6315
|
Verified
7.9
1099
|
Verified
8.3
7071
|
Verified
8.2
1214
|
Verified
Marketing Automation
7.9
6334
|
Verified
8.0
1234
|
Verified
8.1
6658
|
Verified
7.9
1197
|
Verified
8.5
7677
|
Verified
8.3
1409
|
Verified
7.9
5101
7.9
1027
|
Verified
Customer Support
8.3
6485
|
Verified
8.0
1097
|
Verified
8.1
6062
|
Verified
7.8
1100
|
Verified
8.2
6458
|
Verified
7.9
1134
|
Verified
8.0
5179
|
Verified
7.7
972
|
Verified
8.2
5672
|
Verified
8.0
1013
|
Verified
Reporting & Analytics
8.5
8619
|
Verified
8.1
1392
|
Verified
8.5
8805
|
Verified
8.1
1449
|
Verified
8.2
7117
|
Verified
8.0
951
|
Verified
Mobile & Social
7.9
5311
|
Verified
8.0
983
|
Verified
7.8
4942
|
Verified
8.0
995
|
Verified
7.7
5791
|
Verified
7.9
1099
|
Verified
Platform
8.5
3287
|
Verified
8.0
742
|
Verified
8.5
3293
|
Verified
8.1
718
|
Verified
8.6
3317
|
Verified
8.4
748
|
Verified
8.4
2600
|
Verified
8.0
542
|
Verified
8.5
2875
|
Verified
7.7
445
|
Verified
8.1
2902
|
Verified
8.0
616
|
Verified
8.7
3302
|
Verified
8.3
734
|
Verified
8.1
2743
8.0
564
|
Verified
Integration
8.5
2342
|
Verified
8.3
558
|
Verified
8.5
2797
|
Verified
8.0
541
|
Verified
8.5
2644
|
Verified
7.9
510
|
Verified
Generative AI
7.5
609
8.7
88
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
43
Not enough data
8.2
40
Not enough data
8.4
44
Pricing
Not enough data
8.0
45
Not enough data
7.6
40
Not enough data
7.9
39
Not enough data
8.2
42
Not enough data
8.4
42
Not enough data
8.5
40
Quoting
Not enough data
8.2
42
Not enough data
8.2
37
Not enough data
8.0
38
Not enough data
8.0
41
Not enough data
8.3
38
Admin
Not enough data
8.1
69
Not enough data
7.4
64
Not enough data
8.0
67
Not enough data
8.1
64
Channels
Not enough data
8.0
43
Not enough data
7.4
39
Not enough data
7.9
36
Platform
Not enough data
8.2
69
Not enough data
7.9
64
Not enough data
7.6
58
Not enough data
8.4
69
Not enough data
8.3
71
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.9
17
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.8
57
|
Verified
Not enough data
8.8
62
|
Verified
Not enough data
8.8
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.8
67
|
Verified
Not enough data
8.9
67
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
243
8.4
65
8.8
263
8.8
66
8.7
285
8.7
66
8.6
262
8.9
66
Organization
8.9
321
8.6
67
8.8
313
8.4
66
8.8
306
8.5
66
Performance Analysis
8.4
256
Feature Not Available
8.8
278
8.6
68
Sales Analysis
8.4
257
8.4
62
8.8
271
8.5
66
Generative AI
8.4
94
8.5
20
8.3
94
8.3
20
Integrated Workflows
8.7
409
8.7
116
8.5
399
8.8
113
8.0
358
8.2
103
8.1
353
8.0
98
8.9
408
8.9
111
8.4
357
8.8
111
8.6
372
8.4
106
Repeatability and Reportability
8.4
373
8.4
103
8.7
392
8.5
107
8.7
388
8.6
100
8.3
375
8.1
96
7.6
309
8.0
79
AI and Automation
8.5
355
8.5
104
8.4
364
8.6
103
8.2
324
8.4
99
7.9
327
8.2
91
7.7
309
8.0
85
Generative AI
7.1
162
8.5
27
Call Analytics
8.7
119
Not enough data
8.5
123
Not enough data
8.6
118
Not enough data
8.9
118
Not enough data
Agent Performance Management
8.7
128
Not enough data
8.6
112
Not enough data
8.7
128
Not enough data
Generative AI
8.1
44
Not enough data
Customer Requirements
Not enough data
8.1
36
Not enough data
8.1
35
Not enough data
8.2
37
Contracts
Not enough data
8.1
35
Not enough data
7.9
32
Not enough data
8.1
35
Revenue
Not enough data
8.5
36
Not enough data
8.3
35
Not enough data
8.4
33
Platform Basics
Not enough data
8.5
79
Not enough data
8.6
74
Not enough data
8.6
78
Not enough data
8.5
70
Not enough data
8.8
37
Content
Not enough data
8.9
67
Not enough data
8.6
64
Not enough data
8.5
64
Not enough data
8.6
65
Not enough data
8.6
63
Collaboration
Not enough data
8.7
64
Not enough data
8.5
66
Not enough data
9.0
68
Not enough data
8.9
71
Not enough data
8.6
65
Not enough data
8.7
63
Lead Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Sourcing and Forecasting
8.3
31
Not enough data
8.2
31
Not enough data
8.7
31
Not enough data
8.5
31
Not enough data
8.3
31
Not enough data
8.1
26
Not enough data
8.1
26
Not enough data
CRM Data Enrichment
7.9
32
Not enough data
8.2
31
Not enough data
7.9
30
Not enough data
7.8
32
Not enough data
8.5
26
Not enough data
Account Management
8.0
32
Not enough data
7.8
32
Not enough data
7.7
32
Not enough data
8.2
31
Not enough data
8.4
26
Not enough data
8.2
26
Not enough data
Integrations
8.1
120
Not enough data
8.5
121
Not enough data
8.0
121
Not enough data
8.0
119
Not enough data
8.8
121
Not enough data
Branding & Customizatio
8.1
117
Not enough data
8.2
120
Not enough data
8.3
118
Not enough data
Automatic Rules & Configurations
8.3
119
Not enough data
8.3
119
Not enough data
7.9
122
Not enough data
Generative AI
7.7
51
Not enough data
Sales Performance Features - Sales Planning
8.3
105
Not enough data
8.4
97
Not enough data
8.3
102
Not enough data
8.6
102
Not enough data
8.5
101
Not enough data
8.8
100
Not enough data
8.0
98
Not enough data
Territory Management - Sales Planning
8.6
99
Not enough data
8.5
104
Not enough data
Quota & Capacity Management - Sales Planning
8.3
100
Not enough data
8.3
108
Not enough data
8.3
101
Not enough data
Data Sourcing
8.5
861
8.1
106
8.7
892
8.3
110
8.3
796
8.1
104
8.7
920
8.5
115
8.6
857
8.4
106
Predictive Analytics
8.4
837
8.5
107
8.6
853
8.2
100
8.1
752
8.0
87
8.3
794
8.1
93
Sales Management
8.7
883
8.3
113
8.1
759
8.2
92
8.6
876
8.4
106
8.8
944
8.6
113
Content Management
8.3
310
Not enough data
8.1
300
Not enough data
8.2
285
Not enough data
8.5
276
Not enough data
8.2
294
Not enough data
Analytics
8.7
300
Not enough data
8.4
299
Not enough data
8.4
183
Not enough data
8.3
308
Not enough data
Presentation
7.4
174
Not enough data
7.4
174
Not enough data
7.3
165
Not enough data
Training
8.8
233
Not enough data
8.8
226
Not enough data
8.5
187
Not enough data
8.4
223
Not enough data
Feedback
8.7
215
Not enough data
8.6
212
Not enough data
8.5
192
Not enough data
8.6
182
Not enough data
8.8
206
Not enough data
8.8
207
Not enough data
8.7
179
Not enough data
Generative AI
7.0
51
Not enough data
Attribution
8.9
382
Not enough data
8.9
386
Not enough data
8.6
368
Not enough data
Discovery
8.9
389
Not enough data
8.6
384
Not enough data
8.6
366
Not enough data
Management
8.5
356
Not enough data
8.6
374
Not enough data
Platform
8.6
366
Not enough data
8.6
366
Not enough data
Calling
8.6
138
Not enough data
8.5
132
Not enough data
8.8
141
Not enough data
8.7
137
Not enough data
Contacts
8.8
133
Not enough data
8.7
135
Not enough data
8.7
137
Not enough data
Insights
9.1
141
Not enough data
8.8
139
Not enough data
8.3
135
Not enough data
8.5
145
Not enough data
8.4
140
Not enough data
Analytics
8.3
492
8.3
100
8.4
500
8.3
106
8.4
513
8.3
107
Customizations
8.7
543
8.7
111
8.5
511
8.6
109
8.6
548
8.6
109
8.4
493
8.6
105
8.4
520
8.5
110
Generative AI
7.4
219
8.3
22
Incentives
8.1
342
8.2
124
|
Verified
8.4
409
8.3
131
|
Verified
8.0
345
7.9
123
|
Verified
8.5
422
8.3
132
|
Verified
Personalization
8.6
384
8.5
148
|
Verified
8.8
464
8.5
149
|
Verified
8.9
494
8.5
155
|
Verified
8.6
442
8.3
142
|
Verified
Administrative
8.7
467
8.4
141
|
Verified
8.5
433
8.4
144
|
Verified
8.3
417
8.3
133
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Zoho CRM are categorized as Sales Platforms, Sales Engagement, AI Sales Assistant, Sales Enablement, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Salesforce Sales Cloud is categorized as Sales Planning, Business Scheduling, Sales Acceleration Platforms, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, and Revenue Operations & Intelligence (RO&I)
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Quote Management, Sales Gamification, CPQ, and Lead Capture
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.0%
Information Technology and Services
11.8%
Financial Services
6.7%
Marketing and Advertising
5.1%
Internet
3.4%
Other
58.9%
Information Technology and Services
16.7%
Computer Software
9.9%
Marketing and Advertising
9.1%
Real Estate
3.6%
Financial Services
3.5%
Other
57.2%
Most Helpful Reviews
Salesforce Sales Cloud
Most Helpful Favorable Review
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Most Helpful Critical Review
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Zoho CRM
Most Helpful Favorable Review
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Most Helpful Critical Review
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Ashlly N.
Verified User
Salesforce CRM is the most high-grade tool for business and it's an intuitive tool for our company. With Salesforce we can sell our product to the customer and easily win money. It provides us faster sales force for process management and lets us manage...
Danealle M.
Verified User in Insurance
1. Ease of importing contacts from Outlook. 2. Leaving a client appointment and typing in my notes and follow up tasks while I'm in my car. Ideas and meeting takeaways are freshest in my mind immediately after appointment. 3. MS Outlook plugin. Since...
Matthew W.
Verified User in Computer Software
I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...
Verified User in Real Estate
Where do I begin? There were so many features that were so buggy, I simply could not use them. Macros, Zoho Docs, Custom Field Mapping are just a few of the features that were so buggy, I had to report them to support. And their support is their...
Discussions
When do you need a CRM?
11 comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 comments
MM
1. Customer Management
2. Employee Day-to-Day Activity Tracking
3. Automated Workflow
4. Validated Workflow
5. Can Integrate Multiple Systems
6....Read more
What have you found better than ZOHO
5 comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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