Compare Glassbox and Tealeaf by Acoustic 
At a Glance
Market Segments
Enterprise (79.0% of reviews)
Enterprise (66.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Glassbox
Star Rating
(789)4.9 out of 5
Market Segments
Enterprise (79.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about GlassboxTealeaf by Acoustic
Star Rating
(37)4.1 out of 5
Market Segments
Enterprise (66.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Tealeaf by AcousticSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that "Tealeaf by Acoustic" excels in "Session Replay" capabilities, allowing for detailed analysis of user interactions, while "Glassbox" offers a more robust "Heat Maps" feature that provides visual insights into user behavior.
- Reviewers mention that "Glassbox" has superior "User Segmentation" tools, enabling more precise targeting and analysis, whereas "Tealeaf by Acoustic" has received feedback for its "Frustration Tracking" feature, which helps identify user pain points effectively.
- G2 users highlight that "Glassbox" provides better "Real-Time Monitoring" and "Session Replays," making it easier to track user behavior as it happens, while "Tealeaf by Acoustic" is noted for its strong "Account-Level Analytics" that offers comprehensive insights into user accounts.
- Users on G2 say that "Glassbox" shines in "Data Segmentation" and "Reporting" features, allowing for detailed and customizable reports, while "Tealeaf by Acoustic" is praised for its "Custom Event Tracking," which offers flexibility in tracking specific user actions.
- Reviewers mention that "Glassbox" has a more user-friendly interface, making it easier to navigate and set up, while "Tealeaf by Acoustic" has been noted for its "Quality of Support," with users appreciating the assistance provided during implementation and troubleshooting.
- Users report that "Tealeaf by Acoustic" has a strong focus on "User Behavior" analytics, particularly in "Click Tracking" and "Mouse Movement," while "Glassbox" is recognized for its advanced "Predictive Analytics" capabilities, helping businesses anticipate user needs and behaviors.
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Pricing
Entry-Level Pricing
Glassbox
No pricing availableTealeaf by Acoustic
No pricing availableFree Trial
Glassbox
No trial information availableTealeaf by Acoustic
No trial information availableRatings
Meets Requirements
9.8
720
8.3
23
Ease of Use
9.7
722
7.8
23
Ease of Setup
9.8
457
7.7
16
Ease of Admin
9.8
342
8.0
16
Quality of Support
9.9
719
8.3
22
Has the product been a good partner in doing business?
9.9
346
8.3
16
Product Direction (% positive)
9.9
711
7.3
22
Features by Category
Metrics
9.9
564
Not enough data
9.9
558
Not enough data
9.9
552
Not enough data
9.9
556
Not enough data
9.9
551
Not enough data
9.9
537
Not enough data
9.9
533
Not enough data
9.9
538
Not enough data
9.9
533
Not enough data
Reporting
9.9
547
Not enough data
9.9
534
Not enough data
9.9
526
Not enough data
9.9
526
Not enough data
9.9
522
Not enough data
9.9
513
Not enough data
9.9
525
Not enough data
Other
9.9
515
Not enough data
9.9
498
Not enough data
9.9
497
Not enough data
9.9
491
Not enough data
9.9
484
Not enough data
9.8
480
Not enough data
9.9
481
Not enough data
Administration
9.9
509
Not enough data
9.9
486
Not enough data
9.9
525
Not enough data
9.8
513
Not enough data
User Identification
9.9
473
Not enough data
10.0
474
Not enough data
10.0
479
Not enough data
Tracking & Reporting
10.0
466
Not enough data
10.0
463
Not enough data
10.0
460
Not enough data
9.9
459
Not enough data
10.0
468
Not enough data
10.0
463
Not enough data
Metrics
10.0
452
Not enough data
9.9
463
Not enough data
10.0
464
Not enough data
10.0
461
Not enough data
9.9
465
Not enough data
User Behavior
9.8
506
|
Verified
8.7
5
|
Verified
9.8
501
|
Verified
8.0
5
|
Verified
9.8
502
|
Verified
Not enough data
A/B Testing
9.8
487
|
Verified
Not enough data
9.8
493
Feature Not Available
9.8
513
|
Verified
8.3
5
|
Verified
9.9
481
|
Verified
7.3
5
|
Verified
Visitor Information
9.9
527
|
Verified
8.3
5
|
Verified
9.8
547
|
Verified
8.3
5
|
Verified
Product Analytics
10.0
441
Not enough data
10.0
443
Not enough data
10.0
444
Not enough data
10.0
446
Not enough data
9.9
449
Not enough data
10.0
443
Not enough data
9.9
462
Not enough data
10.0
439
Not enough data
Analytics
10.0
292
Not enough data
10.0
293
Not enough data
10.0
291
Not enough data
10.0
295
Not enough data
10.0
292
Not enough data
10.0
306
Not enough data
Administration
10.0
304
Not enough data
10.0
287
Not enough data
10.0
287
Not enough data
Generative AI
10.0
55
Not enough data
Experience
10.0
431
Not enough data
9.9
432
Not enough data
9.9
432
Not enough data
Management
10.0
405
Not enough data
9.9
428
Not enough data
9.9
426
Not enough data
Performance
10.0
426
Not enough data
10.0
427
Not enough data
10.0
424
Not enough data
10.0
426
Not enough data
Platform Basics
10.0
331
Not enough data
9.9
333
Not enough data
10.0
326
Not enough data
10.0
327
Not enough data
10.0
156
Not enough data
Platform Basics
9.9
464
|
Verified
Not enough data
9.8
468
|
Verified
Not enough data
Platform Data
9.9
465
|
Verified
Not enough data
9.9
464
|
Verified
Not enough data
9.9
471
|
Verified
Not enough data
9.9
468
|
Verified
Not enough data
Platform Additional Functionality
9.8
467
|
Verified
Not enough data
9.9
459
|
Verified
Not enough data
9.9
471
|
Verified
Not enough data
Feedback Management
10.0
203
Not enough data
10.0
203
Not enough data
10.0
203
Not enough data
Feedback Analysis
10.0
204
Not enough data
9.8
202
Not enough data
10.0
203
Not enough data
Feedback Sources
10.0
202
Not enough data
10.0
204
Not enough data
9.5
202
Not enough data
10.0
200
Not enough data
Generative AI
10.0
59
Not enough data
Feature Not Available
Not enough data
Generative AI
10.0
58
Not enough data
Feature Not Available
Not enough data
Survey Management
10.0
287
Not enough data
10.0
267
Not enough data
10.0
266
Not enough data
9.6
261
Not enough data
Process Management
10.0
262
Not enough data
10.0
262
Not enough data
10.0
264
Not enough data
10.0
277
Not enough data
System Management
10.0
240
Not enough data
10.0
234
Not enough data
Analysis
9.9
476
7.7
8
9.9
477
8.5
8
9.9
461
8.1
7
9.9
460
8.5
8
9.9
462
8.3
6
Reporting
10.0
463
8.5
8
9.9
463
8.5
8
9.9
461
8.8
8
10.0
456
8.1
8
Metrics
10.0
452
Not enough data
9.9
463
Not enough data
10.0
464
Not enough data
10.0
461
Not enough data
9.9
465
Not enough data
Variation Testing
10.0
425
Not enough data
10.0
424
Not enough data
10.0
427
Not enough data
10.0
432
Not enough data
10.0
422
Not enough data
10.0
425
Not enough data
Reporting
10.0
454
Not enough data
10.0
452
Not enough data
Personalization
10.0
441
Not enough data
10.0
424
Not enough data
10.0
420
Not enough data
Administration
10.0
422
Not enough data
10.0
423
Not enough data
10.0
425
Not enough data
10.0
425
Not enough data
Categories
Categories
Shared Categories
Glassbox and Tealeaf by Acoustic are categorized as Product Analytics, Session Replay, Customer Journey Analytics, and Heatmap Tools
Unique Categories
Tealeaf by Acoustic has no unique categories
Reviews
Reviewers' Company Size
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Tealeaf by Acoustic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
37.4%
Insurance
11.7%
Retail
11.3%
Telecommunications
5.6%
Banking
3.4%
Other
30.5%
Telecommunications
18.2%
Financial Services
18.2%
Insurance
9.1%
Information Technology and Services
9.1%
Leisure, Travel & Tourism
6.1%
Other
39.4%
Most Helpful Reviews
Glassbox
Most Helpful Favorable Review
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Most Helpful Critical Review
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
Tealeaf by Acoustic
Most Helpful Favorable Review
Verified User in Computer Software
real time issue tracking of the challenges faced by customers and heatmap depicting the pain areas
Most Helpful Critical Review
Verified User in Telecommunications
There are a lot of limitations in the respective components Installation of on-premise version is very complex Use of it requires you to bypass various layers of standard security encryption( not recommended ) Complicated mechanism to put to work before...
Thomas O.
Verified User in Financial Services
Well first of all its really easy to use and to get setup. literally I was up and running in a few hours. In terms of looking up sessions - I can find all sessions I need very quickly based on any kind of attribute or piece of data which was part of the...
Verified User in Computer Software
real time issue tracking of the challenges faced by customers and heatmap depicting the pain areas
Logan J.
Verified User in Banking
It may be my lack of experience with the tool but I have feel like Glassbox is clunky.
Verified User in Telecommunications
There are a lot of limitations in the respective components Installation of on-premise version is very complex Use of it requires you to bypass various layers of standard security encryption( not recommended ) Complicated mechanism to put to work before...
Discussions
Customer Journey Maps are typically utilized during the planning and analysis phases of product or service development. They help in understanding the customer's experience and identifying areas for improvement.
2 comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
What is the most useful feature that most customers impressed out of v10 features.
1 comment
E5
Hi Madhu,
Thanks for your question -
By far, the most anticipated and exciting feature of v10 is Enhanced Native Mobile Replay. This gives customers...Read more
What is tealeaf used for?
1 comment
SP
Tealeaf by Acoustic helps the developer to know more about what the customer is doing or did on the website or in a particular session in real time. It is...Read more
What is acoustic tealeaf?
1 comment
HW
For the best answer on that, it's best to look directly the acoustic help section. Link is...Read more
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