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4.5 out of 5
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Shiptheory
166 Shiptheory Reviews
4.9 out of 5
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AN
Verified User in Automotive
Small-Business(50 or fewer emp.)
What do you like best about Shiptheory?
Really knowledgrable helpful staff. Quick to fix any problems ive had and always had the patience to teach me how to use the system.
Weekly checkins and call backs have been throrough and incredibly useful as i get used to the tool and want to develop its uses in my business.
Henry was particularly helpful sorting many of my issues in one swift phone call, his understanding and knowledge of the system and my fauls was flawless. Review collected by and hosted on G2.com.
What do you dislike about Shiptheory?
Nothing bad to say, this has transformed my business and made drastic efficiencies Review collected by and hosted on G2.com.
AN
Verified User in Retail
Small-Business(50 or fewer emp.)
What do you like best about Shiptheory?
Rupert and Sam fixed my issue in only a few minutes. The labels were rolling off the printer in no time. Shiptheory respond very quickly and work magic! Thanks very much. Richard Rutherford, Owner Orchardcards.co.uk Review collected by and hosted on G2.com.
What do you dislike about Shiptheory?
No downsides part from having to fill out this box. Review collected by and hosted on G2.com.
UA
Verified User in Apparel & Fashion
Small-Business(50 or fewer emp.)
What do you like best about Shiptheory?
We had an issue with Shiptheory, where no labels were being printed. We contacted the support via email, and received a response within 10 minutes. Henry was then able to find and fix the problem within a matter of minutes. Review collected by and hosted on G2.com.
What do you dislike about Shiptheory?
The only negative thing when trying to get support was that the live chat did not seem to do anything. Review collected by and hosted on G2.com.
AF
Verified User in Food Production
Small-Business(50 or fewer emp.)
What do you like best about Shiptheory?
Having tried a number of shipping integrations, including one of the biggest players, I can honestly say that ShipTheory is the best fit for our busy e-commerce website. Our staff don't need to go anywhere other than here to manage orders and print shipping labels. The automation options save us time and money. Review collected by and hosted on G2.com.
What do you dislike about Shiptheory?
Nothing negative to say at the moment, love everything. Review collected by and hosted on G2.com.
CB
Curtis B.
Small-Business(50 or fewer emp.)
What do you like best about Shiptheory?
So glad to have found Shiptheory and amazed by how much easier it makes running the business day to day. It almost feels like we have hired another team of staff. After trialling a handful of similar tools we decided to go with Shiptheory because they had the most helpful support, widest range of carrier integrations and the best value pricing. Review collected by and hosted on G2.com.
What do you dislike about Shiptheory?
The only time consuming part was getting everything setup at the beginning but you can tell they have a lot of experience. Once everything clicked and we got going it's been smooth sailing, highly recommend trying it out. Review collected by and hosted on G2.com.
AN
Verified User in Retail
Small-Business(50 or fewer emp.)
What do you like best about Shiptheory?
Ese of use, Great support! Jack managed to resolve our issue with our DPD service so effieciently! Review collected by and hosted on G2.com.
What do you dislike about Shiptheory?
Its very technical but help is alwyas on hand through their support messaging service. Review collected by and hosted on G2.com.
UL
Verified User in Luxury Goods & Jewelry
Small-Business(50 or fewer emp.)
What do you like best about Shiptheory?
Ship theory is SO easy to use and there is help with the click of a button instantly!
I especially love the way your packign list comes out with each courier label makes mylfie very easy!
Massvie shoutout to Josh who is very very helpful and efficent and has helped me massivly to get my account back up and running always on hand via email and if its too tricky for me over email he will just give me a call to talk me through it! Review collected by and hosted on G2.com.
What do you dislike about Shiptheory?
i dont disklike anything other than having to pay for it haha Review collected by and hosted on G2.com.
CW
Callum W.
Small-Business(50 or fewer emp.)
What do you like best about Shiptheory?
As a partner of Shiptheory and implementer of ERP systems, Shiptheory has revolutionised shipping for our clients and provides them with a fantastic solution to manual processes.
Their seamless sales channel, e-commerce, and ERP integrations make it an easy choice for any product-based business.
After working in the software industry for 6+ years, Shiptheory's team is by far the friendliest and most helpful I have had the pleasure of working with, and will continue to be our go-to for our clients' shipping solutions for years to come! Review collected by and hosted on G2.com.
What do you dislike about Shiptheory?
We have yet to experience any downsides of Ship Theory and this is the reason it is our chosen solution! Review collected by and hosted on G2.com.
AN
Verified User in Hospitality
Small-Business(50 or fewer emp.)
What do you like best about Shiptheory?
Many thanks to Henry for his super swift solution to our DHL shipping question. Shiptheory have the best automatic booking solution by far, been using them for years now. Review collected by and hosted on G2.com.
What do you dislike about Shiptheory?
there is nothing I dislike about this company. Review collected by and hosted on G2.com.
TO
Thomas O.
Mid-Market(51-1000 emp.)
What do you like best about Shiptheory?
ShipTheory offers a great tool for those shipping with multiple carriers/solution providers. The number of standard integrations should suit most. From a carrier point of view, it was very easy to work with the ShipTheory team to create the integration and the support for our partners and customers has been great.
The team is always available and have provided support from onboarding to setup.
ShipTheory also offers a commercial model to suit most shippers. Review collected by and hosted on G2.com.
What do you dislike about Shiptheory?
We have not had any real issues with ShipTheory - when we did the initial integration we had misunderstood how the tracking worked, but we worked together and put a solution in place which works for all parties. Review collected by and hosted on G2.com.
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